Dissatisfaction of the organisation and professionalism of Vienna Concerts Company.
The tickets were purchased on 2nd November 2024 and I received confirmation with the place of concert Kinsky Palace - adres Vienna, Freyund 4. You had a lot of time and my e-mail adres and perhaps my mobile number also to inform me about the changes !!! After arriving at Kinsky Palace, it turned out that apart from us (4 tickets) there was no one. The security man said me that there is no concert on 5 th January 2025. I tried to contact Vienna Concert by phone, but initially without result. The landline number +4315123457 did not answer (7;43pm). The mobile numbers +436763185521 (7:43pm, 7:48pm) and +436769006387 (7:54pm) also failed to reach. Finally, at 7:48pm, someone pickedup the phone and confirmed that there would be no concert at the address provided. They were supposed to send the current address of the event. I waited for an email or text message, but I didn't receive it. I called the working number again at 7:55pm and asked for SMS. I received SMS with the correct address a minute later. It was Borsesale at Palais Borse Wipplingerstrasse 34. Not knowing the City of Vienna, we we wandered in the rain to reach for the concert to start. We made it at the last moment, getting back seats at the side of the audience !!! We are dissatisfied and disappointed with the organization and professionalism of Vienna Concerts Company. We were tired and sweaty because of the brisk walking in the rain. Receiving the concert in such circumstances was not pleasant for us. We had not bought tickets for the Vienna Residence Orchestra concert for that purpose. Of course Vienna Concert Company did not respond to my dissatisfaction sent by e-mail.