Compliment to Ms Izzy (Support Team): Efficient And Sympathetic
Today I had to make a complaint (usually I just clean up and forget abt it) But this particular guest who disgustingly ate in my car, with chip crumbs no 1 or 2 pieces it contains like all the left overs in the bag poured on the floor. And chocolate cookies crumbs on the door-handle holder. and a chunk of chocalate stuck in the floor mat embeded inside my mat. And also sweets on the seats. It was a mess I never could have imagined. I lodged a complaint and within a day, there was this kind support team named Izzy took up my case. I spoke to her and send her the photos and videos and she was very saddened such a case could have happened. Izzy was very kind and efficiently set up a case number and put up my photos and complaint to her boss. And within 1 day, she replied me that I can be compensated for the time that I need to send the car for deep cleansing service and vacuum and wash the car mats to prevent infestation of any roaches etc. And the whole day was lost , any potential guest cannot rent my car for that day, as I have to block out this day to run this errand . I appreciate your kind reply and I hope to get the compensation in the next payout. Hopefully I do not have any more of such guests in the future.