Excellent help assistance re Spooky2 generator rare fault
I had an experience where one of my XM Spooky Remote generators in my rig stopped outputting a signal yet the generator was still on and it's display showed it was still loading and making the wave forms the software was telling it to do. Lisa of spooky assist was very patient and helpful in detailing the "test" steps I should take to determine if there was in fact a rare fault occurring in a 5 month old generator or its Spooky2 Boost or Remote. I did as she suggested which was very logical fault-finding procedure, but then told her I am a hobby electronics tech of many years, so I also ran an output test on the XM generator with my oscilloscope and it proved beyond doubt that the output 1 & 2 of the generator had very little amplitude and also showed a +1 volt DC offset which it should not have done with the generator test programme. After several too and fro communications with LISA along with back up videos, a new replacement motherboad under Spooky2 warranty was quickly sent to me (5 days from Nanjing to Brisbane Australia!!!) and the XM generator now is working perfectly again in my small rig with its mates. Thank you Spooky2 and thank you Lisa. Highly recommended support and back up service.