Awful service steer clear
Absolutely awful service and my advice don’t bother I ordered a 40th birthday cake for my niece at the end of July to be delivered to our hotel on 7th August between 9am and 3pm as we were lunching at the savoy and then going onto a show straight afterwards so I paid the extra to have it delivered earlier , between 9 and 3pm We waited in as long as possible to give her her last surprise but because it had still not been delivered by 3pm we had to go . On returning to the hotel at 11.30 pm I went to reception to see if the had been delivered at all to be told it had been delivered at 4pm My niece was already in bed asleep when I collected the cake and so she didn’t receive the cake until the day after her birthday I was and still am so disgusted by the service , no one had the decency even to phone us and state it was going to be late , I paid £89 for the cake including £12.99 for early delivery and £19.99 congestion charge and after several phone calls complaining and emails they have turned round and offered me £5 refund only , an absolute joke , my nieces 40th surprise was ruined by a company that simply don’t care