Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road
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Cakes & Bakes (cakesandbakes.co.uk) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 124 of them were added in the last 12 months. Last updated 2026-08-31.
I would not recommend ordering from this company. I ordered a vegan red velvet birthday cake for my daughter’s 30th birthday 3 weeks in advance. On the day of collection we were informed that it was not available. All they could offer was a plain or chocolate sponge cake. As it was short notice and needed that day we had to accept the plain sponge. Poor follow up
Service with no apology or compensation. Only paid back £10.00 difference in price. Very poor service.
Reply from Cakes & Bakes2026-08-28
Good Day,
Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations.
We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns.
Warm Regards,
Cakes & Bakes Customer Care
We received our Mango Square cake on Thursday and were very disappointed with it. There was hardly any layer of cake; it was mostly filled with cream.
We have been ordering the same cake from you for over a year and have never experienced this issue before. As a VIP member and a loyal customer, we were particularly disappointed with the quality this time.
We would appreciate it if you could look into what went wrong.
Reply from Cakes & Bakes2026-08-28
Dear Paulo,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations.
Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further.
Your feedback is important to us, and we look forward to speaking to you.
Warm Regards,
Cakes & Bakes Customer Care
Absolutely awful service and my advice don’t bother
I ordered a 40th birthday cake for my niece at the end of July to be delivered to our hotel on 7th August between 9am and 3pm as we were lunching at the savoy and then going onto a show straight afterwards so I paid the extra to have it delivered earlier , between 9 and 3pm
We waited in as long as possible to give her her last surprise but because it had still not been delivered by 3pm we had to go .
On returning to the hotel at 11.30 pm I went to reception to see if the had been delivered at all to be told it had been delivered at 4pm
My niece was already in bed asleep when I collected the cake and so she didn’t receive the cake until the day after her birthday
I was and still am so disgusted by the service , no one had the decency even to phone us and state it was going to be late , I paid £89 for the cake including £12.99 for early delivery and £19.99 congestion charge and after several phone calls complaining and emails they have turned round and offered me £5 refund only , an absolute joke , my nieces 40th surprise was ruined by a company that simply don’t care
Reply from Cakes & Bakes2026-08-28
Dear Caroline,
Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations.
We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns.
Warm Regards,
Cakes & Bakes Customer Care
I am highly disappointed with my experience here. I chose this place over Cake Box for the first time for my daughter's birthday, purchasing a chocolate ganache cake. Unfortunately, the cake tasted like it was made with just raw cocoa powder, leaving an overwhelmingly unpleasant flavor in our mouths. It was practically inedible and had to be thrown away. I spent good money and even drove half an hour to pick it up, only to be let down. This was my first time trusting them with a special occasion, and I am extremely unsatisfied.
Although the staff member was helping and kind.
Reply from Cakes & Bakes2026-08-24
Dear Aamer,
We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly.
Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected]
Your feedback is important to us - we look forward to assisting you.
Warm Regards,
Cakes & Bakes Customer Care
I was really disappointed when the birthday cake I ordered from Cakes & Bakes arrived, as it didn’t entirely reflect the toppings and decorations shown in the advertised picture.
The cake was advertised under the Finest collection with Kinder Buenos, but these had been substituted with Kit Kats. The fruit was also supposed to be an abundance of fresh summer fruits, including cherries, yet there was very little fruit on the cake and the cherries had been replaced with glacé cherries — particularly disappointing when it is cherry season.
What frustrated me most was that I was not contacted beforehand to let me know that the advertised toppings were unavailable or to ask whether I would be happy with substitutions. Had I been given the choice, I could have decided whether to accept the alternatives or choose something else.
Unfortunately, this left me feeling very disappointed, especially as this was for a birthday and I expected the cake to look like the one I had ordered. Disappointed… yet again!
Reply from Cakes & Bakes2026-08-19
Dear Antonella,
We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly.
Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected]
Your feedback is important to us - we look forward to assisting you.
Warm Regards,
Cakes & Bakes Customer Care
Dear Paja,
We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly.
Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected]
Your feedback is important to us - we look forward to assisting you.
Warm Regards,
Cakes & Bakes Customer Care
So we bought a kinder cookie pie slice and a kinder cheesecake this evening from a shop you supply … how you get custom is beyond me the cheesecake tasted like sour cream not light and fluffy (I make them myself so know but we’re going away so needed a sugar fix ) it was awful tasteless very little biscuit base not even compacted the cookie pie was way too sweet like one spoon full of the mix and your in a sugar coma over all I will never buy from this brand again it was £8 I could’ve donated to local homeless shelters
Reply from Cakes & Bakes2026-07-29
Dear Serena,
We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly.
Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected]
Your feedback is important to us - we look forward to assisting you.
Warm Regards,
Cakes & Bakes Customer Care
I have ordered mango paradise cake which should have mango slices but that has nothing to do with mango not even 1 piece, doesn't taste like mango from any side. To my surprise had cheapest fruits on the cake and nothing like it said on the website. Taste very below average. I don't mind businesses over charge but they should offer quality and taste. Disappointment overall.
Reply from Cakes & Bakes2026-07-29
Dear M Qureshi,
We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly.
Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected]
Your feedback is important to us - we look forward to assisting you.
Warm Regards,
Cakes & Bakes Customer Care
I wish I had take a picture before cutting the cakes. The chef of this establishment not only made two amazing cakes with wonderful flavours.
There is so much choice for everyone palate colouring of the cakes where beyond my expectations..
the shop is very clean throughout. Very nice staff also. Nothing I asked seemed to be a problem for the chef at all.
I recommend these egg free cakes and cake shop 100 percent.
We ordered a special cake for our deekha daman and we had a lovely cake so fluffy so light and the mango taste was amazing.
We had excellent customer service the staff were very polite and they were very responsive to the changes
And small details we added for the occasion with no extra charge.
Will definitely order again from them they are the best in luton
We had a really lovely cake for my birthday which tasted fresh and was a great crowd pleaser. It looked amazing too with cream, icing, fresh fruit. Unfortunately when we first went to collect the cake it didn't have the writing we requested but this was quickly sorted and done really neatly. It was also well packaged and made it across London on trains in the 35 degree heat wave! Would definitely buy again.
i recently bought a Black forest cake and unfortunatley it was disappointing. The spong was quiet dry which affeted the overall taste and texture. When i placed the order i specifically chose butter cream opition, but it came with cream and jam, My kids dont like jam so it wasnt what we expected. overall the cake didnt meet our expectation and we were disppointed with both the quality and the incorrect customization.
Reply from Cakes & Bakes2026-07-17
Dear Roshan,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations.
Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further.
Your feedback is important to us, and we look forward to speaking to you.
Warm Regards,
Cakes & Bakes Customer Care
Visited cakes and bakes on Longbridge road barking as a regular customer bought some cakes which had an offer with buy 4 cake slices and receive 5th free. When I got to my work place noticed some mould on the cake. Was not happy at all. Will not be going back
Reply from Cakes & Bakes2026-07-17
Good Day,
We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly.
Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected]
Your feedback is important to us - we look forward to assisting you.
Warm Regards,
Cakes & Bakes Customer Care
I got 5 cakes from cakes and bakes in total, they all looked stunning, but the one I pre ordered wasn’t even ready and overall all the cakes tasted awful, the main one I got tasted out of date and like sour perfume, and the other mini cakes I got were dry and tasteless
Reply from Cakes & Bakes2026-07-17
Dear James,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations.
Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further.
Your feedback is important to us, and we look forward to speaking to you.
Warm Regards,
Cakes & Bakes Customer Care
Do not order from here! Cake was nothing like the images shown on the website. Personalised message was messed up. After service was even worse than the cake! Please save your money and energy to avoid disappointment.
Reply from Cakes & Bakes2026-07-17
Good Day,
Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations.
We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns.
Warm Regards,
Cakes & Bakes Customer Care
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