Had a cake made for my sons birthday…
Had a cake made for my sons birthday and it was lovely biscoff cake. I woukd thoroughly recomend this company!!
About Cakes & Bakes
Data updated- Website
- cakesandbakes.co.uk
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 124 reviews
- Replies to negative
- 100% (85/85)
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About this business
Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road
Written by the business, not verified by us.Is Cakes & Bakes legit?
Cakes & Bakes (cakesandbakes.co.uk) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 124 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
I always buy from Cakes & Bakes
I always buy my children’s birthday cakes from Cakes &Bakes. They always personalise it the way I want and provide prompt delivery and the cake is always so delicious!
Lovely pastries!!
Lovely pastries. Had great chat with the owners. The new shop on Orpington high street is a great addition. Looking forward to order cakes soon.
I had ordered a cake for my sister’s…
I had ordered a cake for my sister’s birthday from cakes and bakes for a small gathering last weekend. The cake looked amazing and tasted so fresh, everyone was asking whereabouts it was from. The only minor problem was that the delivery was a little later than I expected but it didn’t spoil the party. All in all I'm very pleased with the standard and think that I would probably order again for another special occasion.
It was super delicious cake … My…
It was super delicious cake … My daughter enjoyed it thank you
The quality of the cakes is very high
The quality of the cakes is very high, the taste is amazing
I placed an online order…
I placed an online order on a Saturday for a Monday 3pm collection. I arrived at 3.45 and no cake was there and was told I’d have to wait til 5/5.30pm. I had travelled from Camden nw1 to southall and no had tried to make contact before hand to alert me to the delay in the cakes arrival. I was quite irritated by this as I had other things to do before other shops closed which were no in the area of the cake shop.
Reply from Cakes & Bakes2026-03-04
Dear Natasha, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
Irresistible Lotus Biscoff Cheesecake
Ordered the Irresistible Lotus Biscoff Cheesecake. Arrived in time and with the Happy Birthday message on the top. I had lots of positive feedback on the taste of the cake. It was delicious and good value for money. The only thing that could be improved is the lack of customer service and delivery updates. However, the store did get in touch just before it arrived.
Ilford store- awful! Never coming back!
We have been loyal customers for a number of years here without any issues. However, today was a completely awful experience. We pre-ordered a red velvet cake and collected it this morning. We have had this before and it has been excellent. For today's birthfay it was uneven, had a very, very thick layer of cream and not much sponge. I had to leave my event to complain about it and the staff member there accused us of lying saying that we ate the cake and asked for a refund. I said it was mostly cream so we had to throw it away so he asked for a photo of our bin which I got my sister to send me. Then he said thats just cream, I'm like obviously because thats what you put in too much off. Thats not how a red velvet cake should be. Then he said to get a refund you need to bring 90% of the cake back. So I'm thinking, its a birthday, we sing happy birthday, cut a slice and then inform our guests that we are going to cakes and bakes to return it. What a ridiculous idea! You have just lost a regular customer, I'll go to Cakebox two doors down now. Unprofessional staff and awful service!! Update- In response to your reply, the matter should have been resolved on the day when I came to the store. There is no point in resolving it 3 days later when the function is over. Your assistance would have been helpful on the day!
Reply from Cakes & Bakes2026-02-11
Good Day, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
Was happy with my order cake was lovey…
Was happy with my order cake was lovey but the message I asked to be written on my cake was done very messily the writing was awful and it wasn’t even in the middle of the cake so definitely won’t be ordering again from this business
Reply from Cakes & Bakes2026-02-05
Dear Mya, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
I recommend good taste good…
I recommend good taste good communication and good job. Cake was delicious.
Won’t be purchasing from here again
The cake looked exactly like picture , the icing was meant to be frosting and it smelled like chemicals and tasted horrific. Other than the icing the cake itself was airy and light
Reply from Cakes & Bakes2026-02-04
Dear Lauren, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
Amazing !! Excellent customer service Joseph went…
Excellent customer service Joseph went above and beyond to help me with my enquiry for my grandsons baptism cake contact through Watsapp was easy he answered all my questions and was polite and helpful The cake looked amazing and tasted amazing too thank you so much to everyone
Not the best experience compared our expectations.
The cake tasted ok, but there was a slight bitter aftertaste from the cream. Decoration was ok but handwriting unfortunately did not look the best. The Sparkler that was bought was not given, not sure if it was the delivery driver who accidentally dropped it or the shop forgot to give it. It was not attached alongside the cake or given in a separate packet and the person that received the cake did not see it either. A bit disappointing experience compared to what we were expecting.
Reply from Cakes & Bakes2026-01-29
Dear RA, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
Best and fresh cake
Best and fresh cake , such a great sponge and mouth watering flavour . Thanks cakes and bakes for filling taste in all my special occasions
Top cake London online shop
Top cake London online shop They are easy to order and customize. Delivery is excellent. They look great. Website is easy to navigate. Custom service over whatsapp is on the ball. They should introduce some fresh ingredients like custard cream. That could be sold as an extra. Some luxury fresh custard cream made with fresh vanilla beans from Madagascar. They should work on extras as cake taste can be improved
The whole process of ordering and the…
The whole process of ordering and the delivery was really simple and easy. I contacted the company on the day of delivery for an estimated time and someone got back to me relatively quickly with an ETA. The actual cake tasted really nice and it was money well spent
Horrific customer service
We ordered a cake for my sister’s birthday for a large party and paid extra specifically for morning delivery. The morning of the event, the cake never arrived. We tried calling and messaging Cakes and Bakes multiple times throughout the day and received absolutely no response. The cake was never delivered and our money was taken. This caused a great deal of inconvenience on the day, especially given how much planning had gone into the event. Two days later, they sent a message saying the cake should have been delivered along with a photo of the cake. The cake in the photo looked nothing like what we ordered and to be honest, in the end, I'm glad it was never delivered. I would not recommend this business based on our experience.
Reply from Cakes & Bakes2026-01-21
Dear Shakirra, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
Amazing cake- beautifully designed as…
Amazing cake- beautifully designed as requested and it was absolutely delicious, so moist and clearly made fresh to order! Delivery was faultless. Will definitely order again!
Very upset second time.
Very upset second time. No answer to my request sent by email, message. I called over 17 times on the number provided and written even on the shop. Cakes are terrible but I had no choise around the area but to order from them again and I really regret that. Do not buy from them, I have found hair inside tbe cake as well.
Reply from Cakes & Bakes2026-01-13
Dear Monica, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
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