Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road
Written by the business, not verified by us.Cakes & Bakes (cakesandbakes.co.uk) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 124 of them were added in the last 12 months. Last updated 2026-08-31.
Really nice cake, they delivered it later in the timeslot allocated as requested, which was very nice of them to try and accommodate. I also ordered balloons, they were a great size and came with the cake. Cake was delicious, egg free, a lot of fresh cream in the cake. I think the layer of fresh cream on the outside was a bit much. I would have appreciated if the balloons came with weights, or make it clear there is no weights provided in the delivery. Thank you
Such a tasty cake and the design was beautiful. I'll definitely order again.
I am want to start by saying that every year my son orders two different birthday cakes to celebrate with family and another for friends. We used two different companies including cakes and bakes and honestly without being disrespectful or mentioning the other company ,cakes and bakes was by far not only amazing in the presentation of the cake we chose ( lotus biscoff tower cake ) but the taste was phenomenal. To just prove this. I took the left over cake as it was really huge into my work place and every single person asked me for this company’s contact details. The cake was worth every penny and having always bought extravagant cakes from different companies over the years , I highly recommend this place! Not to mention that their delivery was on time and in perfect condition when it arrived with all the allergen advice.
I pick a small cake without asking me he put pink sprinkles on it when I saw it I told him why would you add pink without asking me He then added rainbow colours sprinkle on it it now looked like a child’s cake He quickly started packing it I said no it for a 60 year old man He then said to me ow what is a difference between a kids cake and adult I said big difference I then said I want my money back he said no not possible I remove the icing He was so rude Finally I got the cake after 25mins
Dear Sadia, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
This is the second time I have ordered from them which was a bad experience. The first time they wrote my name wrong having two ppl trying to take my order at the same time ordering a frosting cake. As my mum and sister were the ones to get it the lady had gaslighted them into believing that I told her to spell it that way. I had to repeat the spelling of my name multiple times even though it is a very simple name but I let that go then I had received the side quite messed up again I let it go as it’s the only shop selling frosted cakes. On the 18/10/25 I had ordered a pink buttercream frosted bow cake with glitter with the man urging me to pay immediately so they can have my cake at priority which I did two day later I then received the cake with fresh cream no glitter and very ugly handwriting. Mind u the cost of frosting is way more expensive than fresh cream, scamming me out of my money. I have reached out to customer service none answering my calls and when speaking to them through messages they keep saying they will call me within 2 hours when now 3 hours have passed I do not recommend!
Dear Joy, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
Good Day, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly using the details you provided to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
Ordered a cake for my wife’s 40th birthday and it arrived with a message iced on the cake to someone else. Unbelievably embarrassing and when I demanded a refund they said no and offered a discount on my NEXT purchase. Cake was nice but would never use them again based on their service and how they addressed the issue
Dear Ash, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
The cake lwas fantastic quality and ooked and tasted great. Would definitely use again. Thank you.
Absolutely shocking experience. Paid £16 delivery for a cake that was meant to be delivered by 8pm and it never turned up. No one answered the phones or emails. They take your money and then that’s it. Totally ruined my husbands birthday evening. Steer clear of this company
Dear Clair, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly using the details you provided to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
The enthusiastic and patient staff helped me pick up my order quickly and smoothly.
Cakes from this place are so tasty(specially if you select the option with eggs and butter) but at the same time not so sweet at all,that for me hits the spot, this is my new bakery to order any kind of cake from now on!Would give a 5 star but the delivery,while i paid for a time slot of 9.00 to 15.00 came not between that time but at 15.10,i understand that it could be busy,so i would ask for a cheaper deleivery fee for a time slot.
I have ordered a cake for 4th October and same day i received a phone call from shop that cake is not available have option to take another cake, as I didn't want to buy another cake asked for refund and advised to contact to customer centre. I have requested refund on online but till date I didn't receive my refund. Even not responding to my email which was sending for update about it. Very poor management. Not happy at all.
Dear Doli, Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations. We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns. Warm Regards, Cakes & Bakes Customer Care
Lovely presentation and cupcakes. Gender reveal cupcakes made last minute and perfectly and promptly delivered.
Ordered an 8 inch cake for my son’s 18th and gave them a cake money pulling box that I filled with money. I text them a video of how it should look. When I gave my son the cake the lid came off in a clump and they had rolled all the money so it did not pull out. I complained and they denied not doing it properly I sent them the video of it going wrong and they refused to give me a refund or even half a refund. Very disappointed and manager not at all helpful just dismissed it like it was my fault. This was Ruislip Manor shop. Would never recommend
Dear Laura, We are sorry to hear about your experience and truly value your feedback. To help us resolve this matter, we’d like to get in touch with you directly. Could you kindly share your contact information with us so we can discuss this further? Alternatively, you can reach us at 020 3475 9909 or via email at [email protected] Your feedback is important to us - we look forward to assisting you. Warm Regards, Cakes & Bakes Customer Care
The taste was great and I had ordered it for our wedding anniversary. It truly made it special and we finished the whole cake within a few days. Taste and design were amazing. It was also delivered on time.
Absolutely HORRENDUS I placed my order was placed and paid for on Friday 26th September for collection from the Sutton store on Saturday 4th October. The collection time I selected was 4pm as there were no early slots available. I went to the store as advised on 4th October only to be told that the order was not there and there had been a change in management and the order would most likely be delivered to me instead. Having spoken to the management in store they advised me that the change in management had taken place 10 days prior which would have taken the date to before I placed the order. Not once in this time was I contacted to advise me not to go to store to collect the order or to offer me any alternative. I called the office who advised they would call me back. That didn’t happen within a reasonable time frame considering I was in the store and with 2 children waiting to collect a cake. So I had to call again. I was then informed that there had been an ‘issue with management’ and unfortunately my cake order was not fulfilled. No offer of resolution was given, only a refund 'on this occasion'. On this occasion??? i paid for a product that was not there!!! This is not acceptable customer service. There were 8 days from me placing the order to the date of collection to call me to advise of the issue. Instead I was left to make a wasted journey with 2 small children to collect a cake for a party the following day. My daughter was very upset the cake she wanted and that I had paid a lot of money for was not there. Given the fact it was so late in the day, the choice I had to choose an alternative from was limited. Also no equivalent to what I offered was available. This service is unacceptable. I haven’t been refunded for the cake paid for and had to spend further money on a replacement that actually wasn’t suitable. It has been 2 weeks since this happened and i have not received any refund.
Dear Mary, Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations. We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns. Warm Regards, Cakes & Bakes Customer Care
Dear Kaziwa, Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations. We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns. Warm Regards, Cakes & Bakes Customer Care
Cake was nothing like picture! Bad taste as well
Dear MD Tanvir, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly using the details you provided to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
Ordered a Cosmic Galaxy cake for my daughter’s birthday, but what was delivered was completely different — wrong shape, wrong colour, missing toppings, and nothing like what I ordered. I tried calling customer service several times, but no one answered. I also messaged on WhatsApp with no response. Eventually, I emailed with pictures, and only received a generic reply the next day saying they would “investigate.” Despite multiple follow-ups, I never got any proper resolution. The cake was so disappointing it ended up in the trash — it completely ruined my daughter’s birthday. Very poor service and zero accountability. Avoid Cakes and Bakes.
Good Day, Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations. Please rest assured that a member of our Customer Care team will be in touch shortly using the details you provided to address your concerns and assist you further. Your feedback is important to us, and we look forward to speaking to you. Warm Regards, Cakes & Bakes Customer Care
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