Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road
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Is Cakes & Bakes legit?
Cakes & Bakes (cakesandbakes.co.uk) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 124 of them were added in the last 12 months. Last updated 2026-08-31.
Unfortunately I cant say anything about the cake because I never got the cake i ordered and wen I went to collect it nobody new about my order days prior to my personalised order for my sisters birthday awaiting a refund
Reply from Cakes & Bakes2025-10-01
Good Jade,
Thank you for sharing your experience with us. We’re truly sorry to hear that it fell short of your expectations.
We’re glad that our Customer Care team was able to connect with you directly and resolve this matter. Your feedback is very important to us, and we are committed to addressing your concerns.
Warm Regards,
Cakes & Bakes Customer Care
New Orpington shop. Carrot cake was delicious. Biscoff cake and Cookie and Cream egg-feee slice were pretty much tasteless. The small 99p tasters were a good idea but very average in terms of taste; very disappointing because they looked nice (pumpkin spice, rainbow and the brownies). Shop very clean and friendly staff. Will be returning but maybe only for the carrot cake and to try the coffee.
I Ordered last minute, in the morning, the cake was made and delivered very quickly. The cake looks beautiful. First time ordering here I will be ordering again. 🤤
Ordered 6 cakes as our wedding cakes, as I preferred the option of different flavours and styles. Ordered via WhatsApp, so unsure what branch they ended up coming from.
I also had to change the delivery venue address after ordering all fine.
I hadn’t heard from them on delivery day so I sent a message and had an update quite quickly.
The cakes were beautiful and absolutely delicious - so light and fluffy. Very reasonable for the prices and perfect for us.
Thank you so much!
I read reviews after I purchased and got a little worried but cake arrived on time and delivery guy was very friendly. However, you could tell the cake was a last minute order. The writing on cake was not centred and neatly or nicely written. It tastes so much like cake box cakes very light and airy, even though I chose ‘with egg’ and the blue stained your tongue and lips and fingers. My guests sort of frowned about that as everyone was walking around with blue tongues and lips (sigh)…
I think cake box would be a better last minute cake as their designs are nicer neater and looks more professionally made.
Terrible Experience
We ordered a cake from Cakes & Bakes for 14th August, but it was a huge disappointment. The cake had no taste, no freshness, and was simply unpleasant to eat. When we went back to the bakery to show them the cake and request a refund, their manager refused to even check it and declined to return our money. Highly unprofessional behaviour. I would strongly advise against ordering cakes from Cakes & Bakes.
Reply from Cakes & Bakes2025-10-03
Dear Muhammad,
Thank you for sharing your feedback with us. We are sorry to hear that your experience fell short of expectations.
To help us understand the situation better, could you kindly provide us with your contact number so that a member of our Customer Care team can reach out to you directly?
Alternatively, you are welcome to contact us at 020 3475 9909 or send an email to [email protected]
Your experience matters to us, and we are committed to addressing your concerns.
We look forward to hearing from you.
Warm Regards,
Cakes & Bakes Customer Care
Lovely little cafe selling pies, cakes and sandwiches. After ordering food for 4 people and then ordering 4 coffees I asked for a splash of milk for 1 of the coffees and was told that it would be 50p extra!!
When you go to a cafe and ask for 1 white coffee and 1 black coffee they don’t usually knock 50p off for for the black coffee.
Also some members off staff could do with taking a course on customer service ,as when questioned about the milk they were quite rude with their reply.
Will go again as I like the food but will bring my own milk!
Terrible Experience
Absolutely pathetic management. I tried to return one item that seemed expensive right after checkout, but the cashier refused, saying only the manager, who shows up in the evening, can fix it. The price wasn’t displayed with the product. No flexibility, just pay and leave. Disgusting system. Never coming back.
Reply from Cakes & Bakes2025-10-03
Dear Syed,
Thank you for sharing your feedback with us. We are sorry to hear that your experience fell short of expectations.
To help us understand the situation better, could you kindly provide us with your contact number so that a member of our Customer Care team can reach out to you directly?
Alternatively, you are welcome to contact us at 020 3475 9909 or send an email to [email protected]
Your experience matters to us, and we are committed to addressing your concerns.
We look forward to hearing from you.
Warm Regards,
Cakes & Bakes Customer Care
Very disappointed in the Strawberry Bliss Cheesecake, very sweet and little flavour.
Unfortunately not given paid for candle although refund rapidly made. Staff very courteous.
The people were very courteous and helpful.Tje cake looked great and tasted delicious.…
The people were very courteous and helpful.I made a mistake on my order on the collection day online but despite this, they got a cake ready for me and I was offered a coffee, while waiting.All my guests including myself enjoyed the light sponge and delicious cream.Even the owners of our venue asked where we got our cake, as it not only tasted delicious but looked great too!.I would recommend this company and use them again.Thank you so much.! Jo and families
Cake was meant to be pistachio flavoured and there was no taste of that. I didn’t like it
Reply from Cakes & Bakes2025-10-03
Dear Sopitha,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
Very disappointed with my recent order of pistachio cakes by Cakes and Bakes Rayners Lane!
It does not have any flavour of pistachios or venila( sponge), It was dry !
It ruined my son’s birthday party.
Reply from Cakes & Bakes2025-10-22
Dear Kamlesh,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
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