Order delicious Eggless Cakes available in various flavors. Order cakes online and Find Our cakes bakes branches near High Street North, Barking Road,High Street, Romford Road
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Is Cakes & Bakes legit?
Cakes & Bakes (cakesandbakes.co.uk) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 37% give 1 star; The business has replied to 100% of negative reviews; 124 of them were added in the last 12 months. Last updated 2026-08-31.
The cake sent as a surprise it was made wrong, i ordered the cake with chocolate and vanila, it was made with choclate only, i talked with the cs agent that is a surprise, the curier told my bf and ruined it, tried to contact them several times they are not responding anymore, worse service ever
Reply from Cakes & Bakes2025-10-23
Dear Alexandra,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
Dear Eleanor,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
Amazing cakes . They do customs and i had a cake which i saw on online for my daughters birthday and if you give an order for next day it can happen . They dont charge you for changes on cakes and they can create your ideal idea of the cake you want .
Absolutely the experience I've had! completely wrong order-
Reply from Cakes & Bakes2025-10-23
Dear Roland,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
From start to finish staff were very helpful and patient. On collection it was fast and smooth. Overall it was very pleasant experience and 2nd order and many more to come.
Thank you
Worst company ever dealt with! Ordered a cake for same day placed the order paid for it then received a message within 10 minutes saying the chef had to deal with an emergency so had to leave the store I could get a full refund or collect from another store which was not possible for me to do which I then said yes to the refund. Its been over 3 weeks after numerous messages calls I had to go through my bank to get my money back! No one dealt with this they would not even answer the phone to me or reply back to my messages.
Reply from Cakes & Bakes2025-10-23
Dear Zish,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
Ordered 2 cakes for my Dad's 83rd birthday celebration - one vegan for my daughter and her family and one cream... I thought I was ordering direct from the local shop in Rayners Lane but it appears it came from head office.
Problem 1: the Cream (non-vegan) cake was warm on arrival and the Happy Birthday icing had melted...
Problem 2: Had ordered blue 8 & 3 candles - got multi-coloured ones which I could have bought in a shop 10 yards from my house which are cheaper there but wanted the blue ones
Problem 3: Ordered hellium balloons - an 8 & a 3... they were 'wilting' and within an hour the 8 was completely deflated...
So no - will not order from the website again... I will deal direct with the local shop if at all as parking is challenging near them hence wanting home delivery
Reply from Cakes & Bakes2025-10-23
Dear Juliette,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
I pay 78 pound for cake,and cake is very bad. I want heart but I have cirkle one.is not a time.everything is so shit
Reply from Cakes & Bakes2025-10-23
Dear Magdalena,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
The worst experience ever they sent both wrong cake and candles
Reply from Cakes & Bakes2025-10-23
Good Day,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
Looked like a Black Forest gateau but sadly was a tasteless experience so synthetic felt sorry for the recipient he had to eat it won’t be ordering from this company again
Reply from Cakes & Bakes2025-10-23
Good Day,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
Very disappointed . I ordered mango flavour , but it hardly tasted anything like mango and the guests disapproved . Will never order again.
Reply from Cakes & Bakes2025-10-23
Dear Shahed,
Thank you for sharing your experience with us. We’re sorry to hear that it wasn’t up to your expectations and truly appreciate your feedback.
Your feedback is important to us as we continually work to improve our products and services.
Warm regards,
Cakes & Bakes Customer Care
The made to order chocolate cake was delicious with soft sponge and correct sweetness. Order number 134593
I have given. 4 star because we bought another small vanilla cake while collecting the order and that was awful. The sponge was hard, the cream was heavy and it tasted stale. We had to bin it
I had a wonderful experience at Cakes and Bakes! The staff were (Rajvir Singh)incredibly friendly, attentive, and welcoming from the moment I walked in. Their warm smiles and helpful attitude made the visit even more enjoyable. They were patient in helping me choose the perfect treat and made sure everything was just right. It’s always a pleasure to be served by a team that clearly takes pride in their work and values customer satisfaction
Delicious cakes, fresh bakes, and a cozy vibe! The quality is consistently great, and everything tastes homemade with love. Highly recommend for birthdays, celebrations, or just a sweet treat! Especially the staff shadmhan and Rajvir Singh are friendly.
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