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h.chenard

Canada

1 Reviews
3 Reads
0 Useful

1 review

Elevenforest

What a disappointment

What a disappointment. The website shows photos of beautiful garments, claims that they are cotton/linen with embroidery, quilting and lace. None of this is true. What you get is polyester fabric with cheap screen printed, fuzzy images of what looks like embroidery and lace, but not a stitch of embroidery or lace on the garments. When I complained to Customer service, they responded saying they would offer me a 20% refund without sending the item back. I refused. They then upped it to 35% and then 50%. When I insisted on getting a full refund, they sent me instructions which are vague, hard to understand and clearly very expensive on my part to carry through because they do not pay return postage and state in their instructions that I am responsible for any import duties and taxes on the return. I was also asked to telephone a Chinese number in China to give them the tracking number the return parcel. I do not speak Chinese. How am I to conduct business on the telephone with someone who may or may not speak English well enough to communicate effectively? This is clearly a scam. I am very sad that I ordered from this fraudulent company.

2026-08-17