First and last booking with Agoda
First and last booking with Agoda. Hotel room was misdescribed by having a bathtub which was essential for my husband’s cancer pain management. Having previously some bad experiences with hotel bookings I contacted hotel booked through Agoda directly only to find out that None of the rooms have bathtubs, shower cubicles only throughout entire hotel. I contacted Agoda via customer support form, wasted half an hour answering stupid questions and repeating myself then finally being disconnected by customer service response confirming that hotel indeed didn’t have any bathtubs and that was the end of it. Then I phoned in and after about 15 minutes call was disconnected (deliberately or not I can not be sure), I phoned again and after over an hour of arguments and bringing up Consumer rights legislation in (they offered a credit first.. As if I would be crazy enough to ever book with them again!) we finely had refund back. Total waste of time and nerves