Beautiful Frames & Buying Experience, but Process Control Issues with Prescription
Order JS12174705 - I love the frame selection and the website has been set up really well to make the buying experience a good one. This includes the lens selection and communication by the customer as the order was being processed. However, I believe the 'process controls' are not adequately in place for prescription/progressive lens portion of the business. More specifically, I noticed I got a little dizzy when I first put them on. Further examination revealed the right and left lenses did not match; the progressive - near, intermediate and distance focal points on the right lens was almost a centimeter higher than the left lens. I had hoped to purchase a second pair, but at this point I am unable to recommend ‘jolly nova’ to friends and family. Thank you.