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Louise Skordby

United Kingdom

1 Reviews
1 Reads
1 Useful

1 review

LightInTheBox

Don't buy from this site!!!

I placed an order in July for women's clothing. I thought everything looked great in the on line photos and the site had good reviews so I thought I would give them a try. Unfortunately, I didn't like the items when they arrived (poor quality, not true to how they looked on line) so I decided to return all items. The first surprise when I started the return process was that you had to explain why you didn't like the items and upload a photo of yourself wearing the items to prove it. I decided not to do so as I don't think I should need to prove these things. I was contacted by customer services who offered me a 30% discount to not return the items. I declined on the grounds that I don't like the items and would never wear them so 30% wouldn't change my mind. Then customer service provided me instructions on how to return the items which made it clear that I was unlikely to get a refund. I was offered a 40% discount to not return the items. Even though I didn't want to keep the items, I realised that this was probably the best way forward. Then: the refund was provided in the form of credits to buy more from the site. An option to get the refund to my card was provided but the link didn't work. I contacted customer service but they didn't respond. So I would really recommend anyone not to buy from this site. There are better sites out there to spend your money on.

2026-08-27Helpful 1