They deserve -5 stars because this site…
They deserve -5 stars because this site and company is clearly a scam. Here is what their return policy states: If you are not happy with your purchase and wish to return an item, please contact us within 45 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Only items purchased directly from otraland.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Here is what they told me: Hello, Thank you for your support. We have looked at the hat you received and you may be responsible for shipping costs to return it in the event that it is not damaged. Our suggestion is that you can give this hat to a friend or family member who fits its size. Or sell it to someone else who fits. Based on the fact that you don't really like the hat, we will give you a 20%off discount code and you can choose another hat that you like. We are also willing to give you a refund of 15% of this hat as compensation if you are not comfortable returning it. If you still wish to return the item. We will provide you with a return address. We look forward to hearing from you. Best regards. otraland.com The hats are not of any good quality and PLEASE DON'T WASTE YOUR MONEY AND TIME(MORE MONEY)