Booked through Airpaz by accident but they delivered despite it all.
Booked through Airpaz by accident when the initial intention was to book via direct with Airasia. Giving it four stars as google sponsored ads had placed Airpaz on the first search and with a strikingly similar color scheme of Airasia, safely assumed it was a booking app of Airasia without further thoughts. The first scare was when the booking confirmation was not received immediately until next day I started to search "Airpaz credibility" and to my horror found very very poor reviews on Airpaz. I checked in their website to realise that the phone number was +60 instead of +65 and my email was @hotmail instead of @gmail. (Perhaps I was busy checking the names and passport details and overlooked these infos) For the benefit of doubt, it might have been my eventual mistake but after googling/reading the reviews, I was more inclined to believe I was scammed. 9 out of 10 reviews were poor but decided that if I had successfully went through my holiday plans without issues, I would review them thoroughly. Now I am back from my Penang holiday and Airpaz delivered without issues. For clarity, the main notes as follows: 1. the booking process with Airpaz website was very easy, but please always check your details. I cannot imagine if there were any major mistakes as per airline standards and changes have to be made. I did not have to attempt calling Airpaz for this. 2. Note that there will be a processing fee at the final payment part. This made the prices only slightly cheaper if booking via direct but that actually made me more assured I was booking through an "official" Airasia booking app without further thoughts. 3. On revising my corrected email in Airpaz website, I received the booking confirmation via Airpaz very promptly but still I was uncertain and called Scoot directly and thankfully managed to find my booking against the booking reference Airpaz provided. Initially the Scoot staff could not find my booking (imagine the anxiety) but was informed by the friendly Scoot staff that the name Airpaz provided was without spaces. I.e Tan Ah Kow was entered by Airpaz as AhKow Tan. Also, you will not receive the Scoot booking confirmation as this was booked via Airpaz own email. I simply provided my first name / last name / date of birth for the staff to verify if my booking existed and manged to find the booking using these infos under "manage my booking" or "online check in" 4. For the flight via Airasia, they did not have a direct contact, I managed to find my booking confirmation via their chat bot after several attempts using the same method as the above and with booking reference. Note that Airpaz is a registered third party travel agency that Air Asia listed. That was good news to me. 5. Basis point 3 and 4, the booking definitely did exist yet I was worried if Airasia or Scoot had cancelled the booking or made changes, I would be left hanging without answers. Thankfully this did not happen and the flights were as scheduled. I cannot say much for the refund process of Airpaz as this did not occur. 6. Finally, I ensured I checked in online in advance. Airasia (14days prior) and Scoot (48hours prior). This could be done via the direct website by providing your booking reference and first name/last name as per the airline format. This doubled the assurance that I have a flight in place. My takeaway is that this company Airpaz delivered what I purchased (including a 20kg check in luggage) without any issues noted. I cannot comment on the customer service as I did not encounter any flight changes/cancellation nor did I request any further changes after booking with them. I hope it helps those who had/might have accidentally booked with Airpaz like me, thinking it was Airasia and bring some comfort that instead of being scammed, I had managed through the entire trip to Penang and back safely to Singapore. For Airpaz - for the many poor reviews I had read, please address them mindfully as I trust this company is indeed legit with the experience you provided was eventually pleasant and hopefully for more customers to come. Thanks