Thanks but no thanks!
The install was pretty good. The tech who did the install was a nice guy, he cleaned up his mess, gave me a few pointers, but when he was about to leave he revealed to me there was an issue with the controllers. Said it wasn’t a big deal and somebody would come from Leaf/distributor to have a look at a program or programming issue, it would be taken care of, and that they would call me to set up a time. They being leaf or maybe a distributor for leaf, not sure. The install tech was a contractor with leaf or the distributor, again not sure about that. I waited a couple days and never received a call from them. The system quit working and so I called them. They sent their own tech to have a look. He was pretty young but seemed to know what he was talking about. He went under the house to see the units and came back out after a few minutes and told me the issue was resolved and the softener/filter system was working fine. He left but his fix only lasted about a day and a half and it quit working again. I did this two more times with them but had to call them each time. There was no follow up from them. A system that cost what I was going to pay should come with some follow-up. It was expensive for what I got. I should probably mention also that when the sales rep came out to test my water and sell me a system I remember thinking this guy is just like a car salesman. Turned out that’s what he did before taking a sales job with this company. He would give a price and I would refuse it, he would say let me call my manager just like at a car dealership, no kidding. This happened atleast 4 or 5 times. To get a price that I could deal with he had stripped off several options to drop the price so in reality I didn’t really get a better price. I traded system features for dollars is all. I was still gonna pay more than I wanted but I was thinking about service . I wanted good service because I traveled a lot for work and didn’t want to worry about that. Anyway, their tech came by a couple times and both times he said it was fine and running when he left. It’s basically never worked for more than a few days. I quit calling them becasue they wouldn’t respond or if they did respond they would tell me a tech would be out. He would call before coming. He never called. I finally told them I wasn’t making payments on somethin that wasn’t working properly from day one. They said hey would place a lein on my house if I didn’t pay. I haven’t paid a dime on it and it hasn’t worked since the tech left the last time. A $7500 paper weight is what I got. It has never worked and they never really tried to make me happy or even attempt to find the real issue. The installer said it was program or programming related but the techs that came out never spent more then 5 minutes under the house to fix the system. Not once. Each time it was quick and they were gone. No mentioning of any program or programming issues even though I relaid to them what the installer told me. It was a terrible experience for me, my well is still the same as it was before they installed this system under my house, and there’s a finance company out there that wants to get paid. I have never recieved another call from them to try and make things right. They didn’t care, they really didn’t. I never had a conversation with anyone from there that seemed to care that I was sold a system that didn’t work. Not one time. All I got from them was what they said when they said a tech was coming. No “ I’m terribly sorry your having issues”, or “sorry to hear that, we’ll get someone out there right away to get your system up and running”, none of that, No apologies or niceties. We will send a tech and he will call before he comes out” is what I got. The whole thing was a mistake and I wish I had never called them. I should have purchased a system from Amazon that does the same things for 1/3 the price and installed it myself. I am a tech by the way. I am in industrial maintenance now but was in a traveling technician position for many years working on and installing automated machinery across Canada, the US and down through South and Central America. So I know how to fix somethjng when it’s not working but this system never worked from the start and I wasn’t about to fix it myself because of the price I was gojng to pay for it and just on shear principle. Their system, their responsibility to make sure it’s working and the customer is happy. They fell far short of that. I don’t recommend doing business with them or any entity associated with them. I’ve read reviews that were good and some that were bad. To me it’s not worth the risk. I don’t want to worry about which one I’m gonna get. Who does? Steer clear is probably best. I would not do business with them again. Date of experience was about 2 years ago so it’s been more than a year. I want to keep this in front of people so it’s not an issue for someone else. Thanks.