Updated review…
Updated review::: I originally left my review due to difficulties obtaining a return address despite contacting customer service multiple times. The lack of communication left me concerned that I would miss the return window and be stuck with dresses I no longer needed. Since posting my review, Sunfere contacted me, provided the return details, and processed my refund within a couple days, which was much quicker than the timeframe stated in their policy. While I appreciate that the issue was ultimately resolved and the refund was handled efficiently, I feel the communication could have been handled much better. For that reason, I have updated my review to reflect both the original experience and the positive resolution. To improve the customer experience, I believe the company should consider extending its return period to a more standard 28-day timeframe and having customer service representatives available in the UK to reduce delays caused by time-zone differences and improve response times for UK customers.