Beware of eTrailer.com’s Poor Customer Practic
I placed an order with eTrailer.com and attempted to cancel within one hour — before it left their facility. Despite this, they shipped the product anyway. I then proposed multiple fair solutions: paying part of the return shipping, exchanging the product, or keeping it if the original shipping cost was refunded. All were rejected. Instead, they demanded I destroy the brand-new item (a large RV cover), haul it to a dump or cut it up with knives, photograph it, and only then would they consider a refund. They refused to arrange a pickup or provide a prepaid return label. Because of this, my money is tied up and I cannot purchase a suitable replacement. I found the process burdensome, unsafe, and entirely outside standard retail practices. For anyone considering doing business with eTrailer.com, proceed very cautiously. Their customer service may say the right things, but their actions suggest they do not prioritize fair resolutions. I hope this review helps others avoid the frustration I’ve experienced.