The customer service was great
The customer service was great. Even though the parts did not fit They were quick to answer the phone and emails even on a Saturday /so would recommend this company to any one
About etrailer
Data updated- Website
- etrailer.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 174 reviews
- Replies to negative
- 0% (0/47)
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About this business
We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.Is etrailer legit?
etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.What people say
Jesse @ etrailer.com
Jesse @ etrailer.com was of great help with tips and recommendations on the issue I was facing with a battery charger. Keep up the good work, Jesse.
Never call and order
I was fixing a home made trailer and went by the mesurements as there was no part numbers left. They didn't have an exact match so I called to duble check. The lady who answered was super nice and very helpful. I told her sense the new spring set was taller that I would have to do both springs on the single axel trailer, and I need 3 "sets" of hangers as one spring has 2 hangers and the other only had 1. She never said that 1 set isn't 1 hanger but 2. So now I have an extra set I had to send back and was charger return shipping for parts I didn't need. So I would say get part or upc numbers and order it your self so you car read the checkout list
Kudos to Kate F…
Kate F is responsive to my questions and professional. I choose to business with representatives like her. She is an asset to etrailer.
I ordered 4 bearing sets and they were…
I ordered 4 bearing sets and they were all loose in a box with inadequate wrapping. I’ve never received products from etrailer shipped like this.
Totally INCORRECT information
Totally INCORRECT information. I have spoken with people at InterVac Design and they have told me that the CS8 CANNOT be used with the VacPort. There is NO connection on the CS8 for the VacPort hose to connect to. Rather, eTrailer has TWO (2) options. The CS9 and the CSRM both have the correct connection. The CSRM has an extra circuit board that causes the unit to automatically start when the VacPort opening is lifted and the CS9 does NOT have that circuit board requiring manually turning on the unit when the VacPort is to be used.
Jesse's response was timely &…
Jesse's response was timely & informative, delivered very cordially
great product and service
at first I was questioning trailer hitch purchase. my mechanic told me it would require drilling frame despite etrailer description. I went to one of their recommended installers and they had it installed in an hour. very much appreciated customer support from etrailer and performance trailers for their excellent service.
Gen Y Glyder
Response’s and knowledge
Great Explanation
I got a response first of all! WooHoo! It was a very honest answer and thorough explanation. Thank you.
Etrailer doesn't look out for you
Etrailer gave me the wrong information about the rails I ordered and I only found out after contacting the manufacturer for the product. They claimed they couldn't cancel my order because it was already processed (good thing they didn't since I didn't need to return THAT product), but I didn't receive shipping info for several more hours. Matthew from customer service ran me around in a circle about my rails, just to tell me to contact the manufacturer without letting me know that the hitch I bought wouldn't even work for my truck. Don't trust this company to look out for you as a customer or consumer. They give off the vibe that they can do whatever they want because they have some sort of monopoly on the market (not completely true). My next hitch I'm definitely buying straight from the manufacturer or Amazon.
Very satisfied…
Very satisfied with the quick response and great customer service.. I have not installed the kit yet but it appears to be the correct item. Thanks Jameson C...
Customer service ignored my email…
Customer service ignored my email requesting info on my order. They do not provide direct shipping info on the order for tracking. They took five days to actually ship the order. As a contractor this greatly affects my work. I still have not received my order and have no idea were it is or when to expect it. I WILL NOT be ordering from this company again.
Poor customer service and reliability
I recently ordered a Fifth Wheel Wiring Harness and had a appointment for July 8th for installation but had to call and reschedule which went fine until my next appointment date of July 20th came, evidentially my appointment never was rescheduled for July 20th for some reason and now I’m leaving on a trip on on July 23rd . However,I contacted my Rv dealer ( Byrelys Rv ). And I explained my situation and what happened and they are kind enough to make room for me on July 22nd to install a new wiring harness for me even though I didn’t have an appointment with them. Byrerly Rv went up and beyond based on my situation and needs in line Etrailer so buyers beware!! I’m very disappointed in Etrailer on how they handled my situation and no concern for customer service! I will also be discussing this on my you. Tube channel as well since Etrailer likes to advertise and post on that channel as well!
Big fiasco
Ordered and paid for parts on May 26, parts were not in stock. Parts came in a few days later, could not seem to get them shipped out. Talk to three different people, email, chat and phone. No one could seem to get the part shipped out. 4 days after in stock they were shipped I received then 3 days later. One part was left out and was not shipped , had to call back. Third part was now shipped, 3 days later I got it. This went on from May 26th till June 13th. Everyone there was nice but no one could seem to get anything moving. If you can find the part somewhere else, especially if it is not in stock, I would not recommend ordering from etrailer. Maybe I just had a bad experience but it took way too long to get what I needed. Also, in there tracking system, the dates kept changing to show on time arrival, lol. I normally never give bad reviews because I work in the real world and things do happen, but I thought this was worth mentioning.
Had an awful experience with etrailer
Had an awful experience with etrailer, placed an order on 5/11 and 2 months later they keep pushing out delivery to November 2026. No one offered alternative, no solution. They kept stringing me along with well, maybe we have parts coming in soon. I have missed half the paddleboard season because of their inept customer service. Find somone else. Order 124665671, so its valid and real. Order #124665671 Placed On: 5/11/26 Ship Status: On Order Estimated Ship Date: 11/5/26 Estimated Delivery Date: 11/9/26
Nick from E-trailer
Nick from E-trailer, did a great job for and set me up the Kuat piston SR. Delivery was successful and installation was simple.
Jameson C got back with a quick and…
Jameson C got back with a quick and accurate list of what I needed. Always great service with eTrailer !
Nonexistent customer service
I bought ten lock cylinder protection caps from etrailer that turned out to not meet my needs. I tried to contact them about 6 times by calling the number they provided on the package, but they never answered. I sent them an email about this matter using the email they provided on the package, but they never answered. While they have good reviews on Trustpilot, they are NOT a company I'll ever do business with again.
Upon receiving an etrailer product I…
Upon receiving an etrailer product I discovered how lame it truely was I called to return it. They claimed to return it would cost as much as I paid for it to arrive! Obviously, they know their product was worthless! How lame can a corporation, or in this case an e commerce be!
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