We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.Bought some mirror extensions, paid expedited shipping and their system said it would arrive the date I needed them. They arrived 2 days late. Due to arriving 2 days late I had to go out and buy some. Now I am returning these but am forced to pay the $30 for return shipping even though none of this is my fault. So I am now out $30 and have nothing to show for it even though I did nothing wrong. Edit - was able to speak to a manager who did get me refunded...
Ordered a bearing and it shipped way late and now it shows on the usps website that its just roaming around upstate ny. Traveling from post office to post office. Even though it has been at our post office 2 times then sent elsewhere. I gonna guess they put the wrong adress on it. Cant get a call back from anyone. Please dont order from this company. Thank god we only spent 15. If it was more i would of been to the bank to file a claim already.
Do not trust etrailer shipping schedule. Took several business days to actually ship items. Nothing but“holiday” excuse even though I ordered days after holiday. Far beyond scheduled delivery day before it actually ships. Only received platitude apologies. $3000+ order didn’t matter. Do not trust to them to ship timely and responsibly.
I had a question about a product. I emailed their support team and got an answer back quickly. The response was helpful and exactly what I needed to know. It's one way etrailer stands out from the rest of the sites.
Excellent customer service from beginning to end and the product I ordered works exactly like it should. I am very happy with my purchase and the service.
Ordered an awning on April 1. Trailer cart said it would be delivered April 6. No delivery on April 6 and no tracking available. Called and spoke with customer service they said it would be delivered this week. Driver calls saying he can't find me... he is trying to find me in the wrong state!!! Called customer service again and was told by Lauren another one would be sent and she would email the pro number. No email no pro number. Called again and talked to Melissa told it would be sent right away. I specifically ask them not to use TForce for the freight. No problem says Lauren but they sent it TForce anyways. TForce attempts delivery on May 14 of the wrong item. Instead of a 17' roll and fabric they have a 50' roll of fabric with unfinished edges and no labels or identifying information on the box. I refused the delivery since it was not the product I ordered. Call Etrailer again. Kimmy tells me she will make sure it's right this time and will ship on a different carrier. Terrible customer service and no concern for their customers. There is no excuse for the wrong product being shipped twice!
Super helpful. Exactly what I needed. Thank you
I had a question and the specialist answered it in a quick manner.
The part I was looking for was no longer available but Heather was able to find a suitable replacement quickly. Just ordered it!
Jameson did a good job reviewing my question and provided an answer that made sense. Thank you for the quick response.
Question was answered with options.
He was very knowledgeable. Good job.
I had a question on a Saturday. I called the 800 number and got a hold of Jerred. He answered my question accurately and quickly. It is so nice to be able to get a hold of someone that is knowledgeable of their products, even on a weekend.
Jerred's response was very informative and cleared up all my questions regarding the Pullrite product I had questions about.
My issue was satisfied quickly. Robin was very helpful and helped me arrive at what I needed. I haven't put the part on yet but I feel good about it.
He got back to in a timely manner. And when asked more question the response came the following day.
Very responsive and answered all my questions.
Felt confident moving forward with my purchase by the detailed confirmation and follow on comment and information.
Quick response and knowledgeable. Asked questions before finalizing answer.
Robin was very thorough on answering my questions, sent me links for the parts I would need to complete my roof rack purchase. I even received a follow-up email from them, just to make sure I was satisfied with the help I received.
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