Courteous answer to my question
My question about the product was answered very promptly and courteously. No high pressure sales talk.
About etrailer
Data updated- Website
- etrailer.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 174 reviews
- Replies to negative
- 0% (0/47)
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About this business
We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.Is etrailer legit?
etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.What people say
Thieves
Thieves. They screwed up on sending the item to my billing address, then dis not attempt to re-deliver and kept some of the money.
Always good service and fast response
Bearing kit
Robin was knowledgeable about the products I needed.
Etrailer is a very good company…
Etrailer is a very good company offering great products and support. I have had a few interactions with Etrailer and Robin in particular, his customer relations are top notch. Highly recommend Etrailer.
Kate understood what my issue was
Kate understood what my issue was and thought it was an interesting situation. She compared it with her own boat trailer and between the two of us we decided that a manufacturer would be best to address the question. She also thought others probably are in the same situation and would benefit from posting the discussion.
They advised me the wrong item several…
They advised me the wrong item several times to order . The did not show or tell me to get the existing model number on all parts before ordering the correct part so I had to return most of the ordered .
Timely and comprehensive response to an online question
I asked a question, which was answered, but Jameson also added a good usage tip that rendered my original question moot and saved me a couple of bucks. Appreciated.
Good service.
All I needed to know
Pick up partners need to deliver. This site is a waste of time.
I go to checkout a cart with a few lighting fixtures, mounts, and connector pigtails. It says some message about not being able to ship to my address. A little while later, I learn the items need to be picked up from a pick-up partner and all of them are 30+ miles away. I will not recommend this site to anyone after this. If you're going to have it for sale online it needs to ship or you're wasting people's time.
Rough Experience
I communicated prior to ordering and received a "looks good to me". So I ordered and now I have to return half my order and they are going to charge me outrageous shipping prices to return products that were incorrect when they refused to actually assist me in the first place. I wanted to cancel an order from the same day and somehow they managed to ship it within hours when my first order took several days to ship. The company clearly doesn't care about customer service and I am simply looking to warn future customers of this. If you aren't certain what you need, find a local shop. The extra cost will ultimately be savings compared to the return policy and frustration acquired from using etrailer.
No complaints
No complaints, previous reviews explain delight w/ this company.
Fast, accurate answer to technical question
Jesse M promptly answered my question concerning why Advent A/C units are not compatible with systems before 2024. He also answered my follow-up question about installing an Advent as a second unit in parallel with my existing 10-year-old system (yes, it's okay). I appreciated the personal attention Jesse gave to my situation and the level of detail in his answers. Thank you!
This place is horrible
This place is horrible. The customer service is terrible and don’t even think about trying to cancel an order without calling Mon-Friday. I placed an order on a Saturday and realized that it would not work for me but because there is no way to cancel it, they sent it out in spite of a bunch of emails I sent to cancel. So after I got a hold of them they emailed a return authorization however I would have to PAY THE SHIPPING TO RETURN IT. Customer service was terrible. I will never buy anything from them again. Never had this problem with Trailer Jacks. I’ll give them my business from now on.
The plastic blue caps both broke
The plastic blue caps both broke. It is a 15 ft pound torque. I had both hand tight. I am a aircraft mechanic and electrical engineer with 40 years of experience. You cannot buy the blue caps from etrailer or Dexter. The rear seals both spun in the hub. They should be press fit into the hub and rotate around the spindle. I originally had Tiedown Engineering and loved them. The caps screwed into the hub. They no longer make them. So we are stuck with Dexter. Dexter's priority is how much the CEO makes. I am disappointed that etrailer does not demand that Dexter make replacement caps for their product.
I love etrailer.com
I love etrailer.com. They have great customer service, quick shipping, and great prices, plus they are from right here in Missouri.
Video allays concern
The video Chris linked was very good in showing the cameras were not obstructed. I glued shiny side up tinfoil to the back of the mirror to reflect the turn signal through the lens on the extended mirror so the turn signal is visible from the front of the vehicle.
The advice was great
The advice was great, service was friendly however, they took a long time to respond. Weeks. Unfortunately I ordered the part elsewhere. Date below is approximate.
Friendly, competent, and knowledgeable customer service
Friendly, competent, and knowledgeable customer service; quick and dependable deliveries
I got what I ordered paid for shipping…
I got what I ordered paid for shipping part was wrong wanted to return it and they wanted 4 times the amount to return their return policy is clearly designed to make sure you keep their product if I was to return my item with shipping cost I would not get any money back and they would just resell it they also have a restock fee that is quite large all I can say if you order through them make damn sure you have the right parts because of this policy I will never use them again!!!!!!
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