When looking at pumps I wanted to know…
When looking at pumps I wanted to know where they came from. We try to by American made products as much as possible. Jesse sent us a reply very quickly.
About etrailer
Data updated- Website
- etrailer.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 174 reviews
- Replies to negative
- 0% (0/47)
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About this business
We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.Is etrailer legit?
etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered a trailer hitch
I ordered a trailer hitch. Before it reached me, it was rerouted from the West Coast back to the East Coast. Therefore, it was over two weeks late. When I called to report the problem, I was given a date it would arrive and told that I would be contacted if it did not arrive by that date. The date came and went with no contact from etrailer. When I finally got my hitch, the box was destroyed. When I tried to lift the box, the bottom began to give way. The hitch was hanging out one side, the box was open, and all the smaller boxes/packages inside the big box were opened and smashed. I contacted etrailer. They asked me to tape it up/repackage it so they could retrieve it. (Seriously, they wanted ME to repair the box. WOW!!) They offered to send me a replacement; however, no guarantees were given that I would receive the product promptly. Also, no offer of a small discount or compensation was made for my trouble. I will not do business with them again.
Quick and helpful answer
I received an answer from Jon quickly that explained what I was looking for. The advice was friendly, courteous and accurate. Saved me the time from researching it on my own. I ended up ordering the Inno and its adapter for my X3 based on Jon GPS recommendation.
Very quick response to questions
Very quick response to questions. Thank you for your expertise and professionalism.
Extremely helpful
I received a very helpful response to my request. I also called in and had a great experience with the sales representative.
Great Troubleshooting Info
Jarred suggested that we may have blown a fuse as to why our Curt Bluetooth Trailer Brake wasn't working. As it turns out it was correct. We couldn't locate the fuse either, since U-Haul installed our hitch and 7 pin the trailer repair company couldn't readily see where the fuse was located and it required extensive re-wiring. $300 later we are all set. Thank for such a quick answer and follow-up.
Fantastic customer service
Fantastic customer service, they worked out a shipping request for me that I thought wouldn't be possible and had great customer service.
On August 18,2025
On August 18,2025, I reached out to the company to confirm the fitment of a B and W Gooseneck Hitch Installation Kit for my vehicle. The representative verbally verified the fitment. I then placed the order online. It came via UPS on August 20,2025. We began the install on August 21,2025. It was supposed to bolt on with no problem as confirmed by the representative. It did not, the setup had bolts, nuts and washers missing and also does not work with a 2” body lift (even though the representative verbally verified). I reached out to the company, they offered a return option. However, we needed to pick up a trailer the next day. I contacted a mobile welder to fabricate the brackets, which was successful. I even told the representative via email that I was having this done. He told me it would void the warranty and I could not return it. That was fine because I needed to pick up a trailer plus if I returned it then I still had a 4” hole along with 5 other smaller holes drilled into my bed. I doubt E Trailer would pay for a bed replacement. After all, the welder would be cheaper than that plus they would not have to pay for a shipping label. The company now refuses to compensate me for the welder. The representative states the company is not liable. For this to such a “Top Rated” company (supposedly) wouldn’t you compensate for the welder. After all, you still make money off of your product, you did not have to pay for a bed replacement, you did not have to pay for a shipping label to send the product back and it was not my fault to start with. If the representative would have been more knowledgeable or simply have stated that the kit may not work then I would not have purchased it and this entire situation would not exist right now. I have filed a complaint with the Better Business Bureau and spoke to my family attorney regarding this matter.
Nick did a great job to help me.
Nick did a great job to help me with determining if the product would fit my truck.
Great solution for my problem
Jerred understood my question and gave me a clear, precise answer along with an even better solution for the issue I was trying to solve. Thanks
My question well answered…
Etrailer without a doubt has the best customer service in the business, both before and after purchase. In this case I asked a for advice in selecting the best rooftop cargo box for my vehicle. I received a timely, well-informed, detailed response that was extremely helpful.
Sent trailer harness with "Known Issue"
Purchased trailer harness specifically listed for my vehicle from Etrailer.com 4-22-2025. Did not work right. Harness did not deactivate the surge brakes. Recently took trailer in and had brakes checked and serviced. Neighbor brought over his truck, trailer wiring/surge deactivation worked fine. Sarah W. at Etrailer said it was a "known issue". Would not send me a modified harness to fix the problem as requested. Etrailer.com sold me a harness knowing it would not work. See attached email trail. Will not send me a full refund.
Good help and good answers to my…
Good help and good answers to my question. Appreciate the help.
Exactly what I needed to know!
Jared's response was exactly what I needed to know. It was prompt and accurate, very much appreciated!
Quick to process order but slow in cancelling order
etrailer is good until they are bad. I had a recent experience where I placed an order on a late Saturday afternoon. I tried to cancel the order within 30 minutes but the order and customer service department was closed by that time. Later that evening, I received an email telling me that my order had been shipped. So I am stuck with having to return the package (shipping both ways) because their shipping department is not in sync with their customer service department.
Quick answer
Very quick and accurate response.
Thank you for your speedy reply
EZ to install Curt brake controller…
I installed this Curt brake controller on my 2024 GMC Sierra Pro pickup; truck came with a factory installed wiring harness, but no brake controller. This was an easy 'plug and play' installation of this Curt brake controller, as all fittings were there for a direct connection and installation - no splicing or tracing wiring around! Once hooked up to my trailer, it was easy to dial in my preferred brake settings and off we went! Very pleased with the ease of installation, look of the controller tucked below my dash, and controls and function. Highly recommended!
Asked for the length and did not get…
Asked for the length and did not get it. Truck beds are only so wide. It was appearently too much to ask someone to get a tape measure. Length should already be on the product web page anyway.
Ball Mount
Great company to do business with. Very knowledgeable in what they do and sell and the employees are awesome to work with.
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