I ordered a trailer hitch
I ordered a trailer hitch. Before it reached me, it was rerouted from the West Coast back to the East Coast. Therefore, it was over two weeks late. When I called to report the problem, I was given a date it would arrive and told that I would be contacted if it did not arrive by that date. The date came and went with no contact from etrailer. When I finally got my hitch, the box was destroyed. When I tried to lift the box, the bottom began to give way. The hitch was hanging out one side, the box was open, and all the smaller boxes/packages inside the big box were opened and smashed. I contacted etrailer. They asked me to tape it up/repackage it so they could retrieve it. (Seriously, they wanted ME to repair the box. WOW!!) They offered to send me a replacement; however, no guarantees were given that I would receive the product promptly. Also, no offer of a small discount or compensation was made for my trouble. I will not do business with them again.