On August 18,2025
On August 18,2025, I reached out to the company to confirm the fitment of a B and W Gooseneck Hitch Installation Kit for my vehicle. The representative verbally verified the fitment. I then placed the order online. It came via UPS on August 20,2025. We began the install on August 21,2025. It was supposed to bolt on with no problem as confirmed by the representative. It did not, the setup had bolts, nuts and washers missing and also does not work with a 2” body lift (even though the representative verbally verified). I reached out to the company, they offered a return option. However, we needed to pick up a trailer the next day. I contacted a mobile welder to fabricate the brackets, which was successful. I even told the representative via email that I was having this done. He told me it would void the warranty and I could not return it. That was fine because I needed to pick up a trailer plus if I returned it then I still had a 4” hole along with 5 other smaller holes drilled into my bed. I doubt E Trailer would pay for a bed replacement. After all, the welder would be cheaper than that plus they would not have to pay for a shipping label. The company now refuses to compensate me for the welder. The representative states the company is not liable. For this to such a “Top Rated” company (supposedly) wouldn’t you compensate for the welder. After all, you still make money off of your product, you did not have to pay for a bed replacement, you did not have to pay for a shipping label to send the product back and it was not my fault to start with. If the representative would have been more knowledgeable or simply have stated that the kit may not work then I would not have purchased it and this entire situation would not exist right now. I have filed a complaint with the Better Business Bureau and spoke to my family attorney regarding this matter.