We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.I had few questions about changing the pin box on my 5th wheel, and Jameson from e-trailer gave me all the info I needed and more. This guys know his business and he was a great help in my decision. Thank you so much to Jameson C
Robin was outstanding! Quickly answered my questions!
Although I did not receive all that I was hoping, what I got was everything you know about an engine heater product. It was more than product detail itemized and that was helpful.
Quick Response! Jared provided quick and helpful answers to my questions about 5th wheel tripods directing me to a more appropriate tripod than the one I had been considering.
Robin confirmed for me that I could use my existing brake controller on my new vehicle, with a few parts from eTrailer.
The support I got from Robin was fantastic. Robin understood my question and provided an easy to understand and useful answer. I ordered the product as soon as I read it! This is one reason we love E-Trailer and always try to buy things here first. Keep up the great customer support! It's appreciated. And Robin should get a raise. :)
I actually purchased the entire license plate with light after seeing it during the texting. I returned the license plate light and universal license plate saving money. Not sure the date but entered one close.
Specific, knowledgeable information for my situation
Robin had the answer I needed though it wasn't what I wanted to hear...not her problem. And she did give me a direction to go, so all is good.
I placed an order with eTrailer.com and attempted to cancel within one hour — before it left their facility. Despite this, they shipped the product anyway. I then proposed multiple fair solutions: paying part of the return shipping, exchanging the product, or keeping it if the original shipping cost was refunded. All were rejected. Instead, they demanded I destroy the brand-new item (a large RV cover), haul it to a dump or cut it up with knives, photograph it, and only then would they consider a refund. They refused to arrange a pickup or provide a prepaid return label. Because of this, my money is tied up and I cannot purchase a suitable replacement. I found the process burdensome, unsafe, and entirely outside standard retail practices. For anyone considering doing business with eTrailer.com, proceed very cautiously. Their customer service may say the right things, but their actions suggest they do not prioritize fair resolutions. I hope this review helps others avoid the frustration I’ve experienced.
The 7k dump trailer hydraulic jack works great. The issue I had was there were no instructions in the box. After being unsuccessful finding a You Tube video, with the new style valve, I installed the valve the way it appeared it should be. The handle facing towards the dump or the jack. This did not work. I contacted etrailer and got a real person. They gave me the number to Stillwell. I didn't have much success with Stillwell but I was able to figure out the valve and hose configuration on my own. My hope is that they put instructions in the box or mark the valve so that this doesn't happen to anyone else. Overall etrailers customer service was great and the jack works awesome.
Robin answered my question promptly, which gave me the necessary info I needed.
Response was quick and helpful in assessing my problem.
Lazer replied with answer to the question in a timely manner. The expectation and the answer were in line. Thanks
Very fast response to inquiry. Provided the information I was needing. Ty
Someone fraudulently used my credit card to purchase an item from etrailer.com. When notifying them, the customer service representative initially asked me what could they do about it! I provided the order number and told them it was in their best interest to follow up as the item was still in route. The representative did contact UPS to re-route the item but then had the audacity to suggest that I NOT report this to my credit card company because it would delay the refund process. WHAT! Should I sit back and let more fraudulent purchases be made? I find this company's follow-up to a fraudulent purchase unacceptable and caution others using this company.
I am very satisfied with the answers I got to my question
Had my questions answered and products provided, including upgraded options. Was also to determine my measurements were wrong, so even saved me some struggling. Very happy.
Order rubber grommets for my Furrion stove top. Thought I was getting 4 which is enough to do one burner. Little expensive at $8.50 No this was for one grommet plus $5 shipping. Total rip off
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