We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.Well the chains came fast. I know these chains came from China you should look at them before sending out. The piece that connects to the outside chain was not all the way down or closed now I have to close it myself! And check them all.
Excellent!!! Exactly what’s needed!
Jameson was very quick to answer my question and you could tell from his answer he knew a lot about the products he’s selling. It’s nice to get a straight answer from salespeople when ordering expensive parts for your pick up helping to avoid the hassle of having to send them back.
Jameson did his research before giving me the answer to my question. I got what I wanted in less than 24hrs!
Sounds reasonable and I will pursue the recommended switch and see if that is the solution. I just wanted to make sure it was not an issue inside the braking systems itself.
I had an issue with a delayed shipment/ damaged items on a power supply and had to ship multiple times. I was really counting it due to not being able to have a charge on my batteries to have my heater work. The way this was handled afterward completely turned the experience around. Chris, the supervisor, personally stepped in, took responsibility, and handled everything with professionalism and priority. He clearly understood the situation, communicated well, overnighted the correct part, and arranged for the shipment to be returned without putting extra burden on me. Most importantly, he made me feel heard and respected as a customer. Mistakes happen with any company what matters is how they respond. Chris went above and beyond to make it right, and because of that I feel confident doing business with e trailer again in the future. Outstanding customer service and accountability is rare and deserves recognition.
I’ve been ordering from Etrailer for years. Their customer service is second to none. When I interact with them, it feels like they know me. They can see my full order history and they pay attention. What’s more, they ship faster than Amazon, and they give you constant updates along the way. Recently I publicly asked question on the product page for a trailer coupler that I had ordered and received. Jerred responded right away, answered my question, and showed genuine interest in what I was working on. Well done, Etrailer.
Quick answer
Great answers to my questions in a timely manner. If we buy a new Jeep we will now know what we need to reinstall our Roadmaster tow system. Thank you James!
Robin from etrailer responded same day to my request for information about the Thomas Payne Loveseat. He was able to provide the details I needed.
Canceled my order today after weeks of being lead on. I ordered a plow 12/17/25 said in stock, delivery 12/23/25. After many chats I received a email that it is being packaged and shipping is drop order and will receive by 1/17/26. I checked if it had shipped and it was back to waiting for stock. I contacted them and was told 4 more weeks. Enough was enough. I canceled the order
I appreciate the advice that I received and I feel like it was given thoughtfully. My response and follow up questions were answered and sensible reasons were given to back it up. It is obvious this company is knowledgable in the realm of roof racks, and I didn’t feel pressured at all to purchase or go forward with the products that Jerred recommended.
Expediant, friendly, and concise response to my question; even during the holidays (which was completely unexpected)! BTW: Happy New Year!
Fast response and the item suggested is the one I found as well. Good to have confirmation.
Lazer answered my question promptly and thoroughly. For me, eTrailer has the items I need and the answers when I have questions. Thanks Lazer, and eTrailer.
Jessie responded very quickly. Gave me the information i needed and what i was looking for. Thanks
Robin answered my questions right away. Based on his quick response, I purchased a spare tire bracket and received within days. Needed to purchase longer galvanized bolts (5.5-inches) as my frame is 6.5 x 4.0 inches and the std 4.5 inch bolts were a bit short. Very happy with the fit and quality of the mount. Steve
Very clear explanation of the hitch trailer receiver specifically designed to fit my car. Thank you again!
Very good advice and knowledgeable team members.
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