A company with integrity
I had an issue with a delayed shipment/ damaged items on a power supply and had to ship multiple times. I was really counting it due to not being able to have a charge on my batteries to have my heater work. The way this was handled afterward completely turned the experience around. Chris, the supervisor, personally stepped in, took responsibility, and handled everything with professionalism and priority. He clearly understood the situation, communicated well, overnighted the correct part, and arranged for the shipment to be returned without putting extra burden on me. Most importantly, he made me feel heard and respected as a customer. Mistakes happen with any company what matters is how they respond. Chris went above and beyond to make it right, and because of that I feel confident doing business with e trailer again in the future. Outstanding customer service and accountability is rare and deserves recognition.