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Vehicles & Transportation

etrailer

Claimed

200 reviews

4.0200 reviews
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About etrailer

Data updated
Website
etrailer.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
174 reviews
Replies to negative
0% (0/47)
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1-800-298-8924[email protected]etrailer.com

About this business

We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.

Written by the business, not verified by us.

Is etrailer legit?

etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.

Auto-generated from all reviews of this business. For reference only.

What people say

B
BrockUnited States · 1 review · Experienced 2026-04-11 ·

TERRIBLE EXPERIENCE!!!

TERRIBLE EXPERIENCE!!! I ordered a front hitch mount for my truck. The hitch arrived floppy around in an oversized box. The box had several holes in it and the hitch was hanging out of it. Lots of paint damage down to bare metal as well as scuffs. etrailer offered me $15 to go but touch up paint for it and paint it myself. $15 probably wouldn’t even pay for the paint at today’s prices let alone cover my time and effort. They blamed the issue on their supplier and UPS. It was etrailer that did the poor packaging job. Take responsibility for it!

chrisUnited States · 1 review · Experienced 2026-03-18 ·

ordered a part that they charged 28$…

ordered a part that they charged 28$ for. They called to verify the shipping address , and said it would ship that day. 5 days later I called to verify it shipped, they stated it was coming from the manufacturer, had not shipped, and they could not tell me when it would ship. I canceled the order , ordered it from another company who also gets it from the manufacturer, and was given the price at 9.99 , and 3 day shipping period, within a hour I had tracking numbers. Avoid Etrailer.

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