We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.The company is incompetent and sent out a hitch reciever that ripped through the box causing the powdercoat to chip and scratch off every time the box was handled. I contacted the company and they sent out another reciever and packed it the same way even though I requested that it be packed properly. This one had the same damage and im done with them at this point. Im shipping both of them back and going with another company who cares.
The response was exactly what I needed. I was able to use that information to inspect my brakes and order what I needed. Products are on the way and I’m confident they will work.
Answered all of my questions! Was very knowledgable.
Heather answered my questions. I was able to find a great product that you don’t offer to convert my existing fridge to full electric, either 12v or 120v. That solves my fit issues and is much cheaper than a new $5000 Norcold. JC Refrigeration, you should carry their Indiana designed, manufactured, and installed(optional) products.
I was going to give 'four stars' because it took several days for James to get me an answer. To be fair, James was waiting on Lippert for a response so he could give me 100% accurate information. I appreciate the support. John
I liked that I was given the actual factory specs on the wire as well as justification for why that spec was chosen - a very thorough answer. I liked that the expert offered to engage with a follow up question. What I didn't like was probably no fault of e-trailer...when I googled my question about wire size I learned that 4-way harnesses come in 14 or 16 gauge wire and 14 is the better choice. I only found one supplier that had 14 gauge and e-Trailer doesn't offer that choice. I also did not like that Curt doesn't just list wire size in there online specifications. I was frustrated that it took 5 days to get an answer. I needed to make a quick decision so I ordered the harness from another source before I received the experts answer.
What a complete disaster. I ordered a bed cover for my truck. One part came. One was missing. This was weeks ago. Every attempt to get a status resulted in a meaningless email exchange with apologies and nothing concrete. Still have no idea if and when I am going to get it, and I am heading out of town for a month. This company is a complete joke.
Heather was very helpful in answering my questions about RV Travel Trailer rated bicycle carriers / racks for rear frame mounted 2 inch hitch receivers. She took time to help me find a bike rack that can accomodate 2 bikes with baskets and fenders as well as clear the trailer's bumper mounted spare tire. Thank you Heather!
The information is trustworthy. Makes getting space bearing and brake parts easy.
Gwendelyn was very helpful and the follow up was appreciated, additionally she recommended a solution that I would not have thought about.
Worst "Overnight Shipping" Experience I've Had in 72 Years — Cost Me $150 + 4 Campground Days I ordered a trailer hitch part from etrailer while traveling from Arkansas to Montana. I was parked at a campground between Council Bluffs and Sioux City and needed the part to continue my trip. Amazon had the exact part for less than half the price with free shipping, but delivery was Thursday. etrailer showed it "in stock," so I paid more than double the Amazon price plus nearly $150 for overnight shipping because I could not afford to wait. Here’s what actually happened: 1. First "overnight" lie: On Tuesday morning I checked my order. It had only shipped that morning and UPS now showed Thursday delivery. So much for overnight. 2. Second "overnight" lie: My rep, Neil W., assured me another part would be sent overnight. Wednesday morning I checked tracking: Thursday delivery again, "by 9:00 PM." UPS confirmed it was never shipped overnight and only etrailer could fix it. 3. Ghosted when it mattered: I tried Neil W. again — no response. Called customer service, left urgent messages. Nothing. Zero callbacks while I'm stranded paying for 4 extra campground nights. The math: I paid 2x the part price + $150 "overnight" fees to get the same Thursday delivery date Amazon offered for free. Except now I’m also out 4 days of campground fees, fuel, and vacation time. The most frustrating part: Not the delay. Stuff happens. It’s paying a premium for "urgent" service, watching them fail twice, and then getting complete radio silence when you ask for help. If you can’t do overnight, don’t sell it. If you screw up, answer the damn phone. etrailer turned a 1-day problem into a week-long problem and charged me extra for the privilege. Verdict: If you actually need a part quickly, go literally anywhere else. "Overnight" here means "maybe Thursday if you’re lucky and we feel like answering." One star is generous.
I reached out to them about a hitch that would fit my sprinter van with the rear step. They were quick to respond to sell me a trailer hitch that didn't actually fit my sprinter van. After I installed it I sent pictures of the hitch touching and blocking the exhaust system which didn't seem to surprise them at all, Their response was that I need to modify the exhaust system for the hitch to fit. I would not have bought the hitch if I had known I would have to spend more money to modify my exhaust system than the hitch cost. Knowing they knew I would have to do this before selling me the hitch "that fit" feels pretty dishonest.
Worst customer service ever... The company canceling my order. I put my order in. My checking account reflected the $531.91 payment pending. Two days later the pending amount dropped from my account. I went to the website and it said that one of the items I had ordered was not in stock. So I adjusted my order with an item in stock. I was instructed to confirm this through my email. I did. I then received an email saying it had been confirmed. I came back to my email later to find another one saying it hadn't been confirmed. Then e-trailer sent me a message asking if I still wanted it. I said yes. He adjusted my order and said okay. The next day I received a message saying my payment needed to be reverified. I tried to re-verify it and it would not let me. The next day I received a duplicate message from another person saying that my payment needed to be verified. I went to the website and found that my entire order had been canceled. The cart had been emptied. I tried to reestablish my payment information and reorder, the website would not let me. I called the 800 number and I cannot speak to anyone (I now do not have a pending order). I tried to email and my email was sent back.
You need to deliver when promised. When someone has to pay for delivery they expect to receive it by then. First and Last time ordering from etrailer.com.
Total piece of junk—you have to buy even more devices just to use the one you have, because it doesn't work on its own. What a rip-off, what a shitty scam.
was wrong size. I called and emailed the merchant before they shipped the product to cancel the order because the product was the wrong size. They shipped the product anyway. The item was returned without opening the package. UPS driver took it back. Merchant billed me for return shipping charges for returning even though shipping the product to me was free in the first place. The merchant billed me shipping charges on the return shipping even though they did not incurred return shipping charges from UPS. Merchant gets a discount from UPS as a business partner for out going shipping and merchant charged me shipping full rate as if I was an independent UPS customer. Merchant needs to prove they were billed by UPS for the return shipping.
Lazer detailed what needed to be done and when I placed the order, all the parts were in stock and are currently on the way.
Andrew was knowledgeable, and helpful with my trailer axle issues.
Andrew’s response was quick and answered all my questions. I appreciate the “live” expertise and the wide selection carried by Trailer. Thank you.
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