About etrailer
Data updated- Website
- etrailer.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 174 reviews
- Replies to negative
- 0% (0/47)
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About this business
We’ve been helping neighbors find the right parts and gear for decades, bringing hands-on product knowledge and real support to every order. At etrailer, we make it easy to explore products across towing, RV, marine, off-road, performance, and outdoor adventures with trusted content like original photos, installation videos, detailed product descriptions, expert Q&A, and helpful articles—so you can shop with confidence. Our custom fit guide lets you enter your vehicle or RV information and quickly see the right options for your setup, backed by the kind of real-world insight only a garage-tested team can offer.
Written by the business, not verified by us.Is etrailer legit?
etrailer (etrailer.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing quick answers and reliable guidance when selecting parts and accessories. Consumers consistently appreciate the prompt communication and professional support received from representatives during their purchasing journey. Buyers feel confident making orders knowing that expert assistance is readily available to resolve complex technical questions. Though some customers experienced issues with damaged items upon arrival, missing parts, or poor packaging, they felt unsupported by the return processes. Reviewers also encountered frustrating hurdles when attempting to secure refunds or replacements for defective merchandise through customer service.
Auto-generated from all reviews of this business. For reference only.What people say
N8DC
Unfortunately I didn't get any information about why etrailer re-identified this model as NC63FR. It caused confusion and if there's a reason for calling it a different model number I would appreciate knowing that.
Jameson at etrailer was very helpful in…
Jameson at etrailer was very helpful in making a decision on the WDS w/sway control. Thank you! -Rex
Clear and friendly answer
Got a clear answer with friendly communication. I won't know for certain if info was correct until I get to install the parts in a few weeks.
Customer service promptly answered me…
Customer service promptly answered me and took care of the situation. No problems. No issues. Many thanks.
Service was outstanding
The service I received was outstanding, a little screwup from the postal system but other than that everything is good. I had the unit installed today on my 2022 Ford Escape Hybrid, after the install I couldn’t shift into gear, the toad was not connected to the motor home, we think it may have something to do with the relay switch. It goes back to the shop next Monday.
Gwendolyn was able to advise the…
Gwendolyn was able to advise the correct RM # after I tried multiple searches in your website. She also shared a brief email conversation. That doesn't happen with the 'bots'! I also located an installation video that should answer questions when I get to that.
Jesse answered my question thoroughly.
Jesse answered my question thoroughly. He definitely helped. I did not think about lifting the trailer. Makes since that’s the easiest approach. Thank you!!
I needed a 3” wide 26.5 “ long 7 leaf…
I needed a 3” wide 26.5 “ long 7 leaf slipper spring, to no avail anywhere was able to order a 30 inch long one from you folks, not installed yet so still not sure it’s going to work but it should, I hope ?
Adjustable Hitch…
Received an answer and explanation concerning the Hitch I was inquiring about.
Jameson was very thorough and…
Jameson was very thorough and knowledgeable and helped me make the right decision on the replacement electrical panel with converter. My electrician agreed also.
Thanks so much for the helpful answer…
Thanks so much for the helpful answer and taking the time to do the research. Be blessed.
Good to work with
To date, all questions and concerns have been answered to my satisfaction. I like the "friendly" attitude of the responses,
Responded with the exact information I…
Responded with the exact information I needed. I will be buying both the kit and the spare seals when I get home.
Beware of supposed "warranty"
We bought a 1 e74GV etrailer Electric Trailer Jack w/ 7-Way - Drop Leg - A-Frame - 22-1/2" Lift - 5K back in August. It quit working. I called the company, Josh is out all week. I spoke to the receptionist. She said in order to use the warranty I need to remove the jack and send it back to them at my expense. They have a discounted shipping account but won't use it. I have to pay to box it up and send it back in order for them to send a replacement. I would think I could take video/pictures of this not working, take a picture of the cord cut (to show I'm not fibbing) and they would replace it...but no. I have to send it in. I find this frustrating and don't feel like this is taking care of the customer.
On point, on time!
Thanks again Jameson. I know I can always count on E-trailer to provide concise on time information relating to any & all products. In an instant information world, E-trailer is the only online retailer who consistently delivers personalized responses in a timely fashion.
Robin was very knowledgeable and…
Robin was very knowledgeable and helpful with my trailer questions.
Robin has some keen insights into the…
Robin has some keen insights into the weight distribution configurations and asked very appropriate questions to make me think.
she clarified what i was looking for…
she clarified what i was looking for unfortunately not something you sell.
I purchased a “etrailer” branded…
I purchased a “etrailer” branded electric jack and it lasted two trips. The jack seized up and stopped working. The jack lasted less then two months and the company’s response is for me to pay to ship their broken part back for repair. Products should work as stated and not fail after its second use. Very poor customer service and extremely low quality products. Do not use etrailer.com I suggest Amazon or others before this company.
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