I thought for sure that I'd have to…
I thought for sure that I'd have to ship my 1.5 month old Barista Express for repair. It would not grind the coffee beans, even though I removed/cleaned the burrs/grinder parts. Molly was a great help as she listened to my assessment, asked a few questions and said "Let me hear it.". The grinder motor operates, but it does not cause grinding of the beans...nothing coming out & into the filter for packing. Simple suggestion from Molly: "Turn the dial to the coursest setting & try again....voila! We had coffee grounds coming out. I am really starting to love my first Breville Espresso machine! Thank you Molly, so appreciate your help!