First and last experience with VPOST - it’s been an awful and terrible experience
Hello all, I actually agree with Wesley De Souza’s comment about VPOST because I face a similar situation with them - and it is my FIRST experience, possibly the LAST. Initial responses were quick because it’s just queries but when I face an issue and asked for an investigation - basically, my parcel wasn’t completely shipped and delivered! - they stopped responding despite providing tracking details VPOST requested and multiple follow ups. 6 days after my last follow up, I called in to follow up and the staff created a case for me, saying that an agent will get back to me. 1 week has passed since my call (total 13 days since I provided information to them by email) and still, I have not been contacted. Where is my parcel??? Case ID via call on 16 Dec 2022: CAS-6812297-P8D4Q9 Case ID via email (last email from VPOST dated 10 Dec 2022 which I responded to same day): CAS-6782424-Y0S6G0- CRM:09990314