Booked a hotel and realised the dates…
Booked a hotel and realised the dates were wrong on the confirmation, contacted the hotel who said they are happy to accept the cancellation, however agoda are dragging their feet pretending they have conacted the hotel, despite hearing from the front desk that no calls or emails have been made. I contacted agoda and the hotel within minutes of the confirmation/booking being made. This is the first and last time i use agoda because their customer service is non existent and the agent i spoke to 'akhshay' straight up lied to me on the phone then sent me an email telling me conflicting information that wasnt the same as the advice given on the phone. Their excuse is they have to wait for a third party to confirm the refund, despite no 3rd party being referenced in the booking process.