Non arrival refund refusal
DPD confirmed delivery to the wrong address, but Aovopro refuses to take responsibility. I’ve provided Aovopro with clear proof from DPD that my order was delivered to the incorrect address. Despite this, they continue to ignore my repeated requests for a refund, offering only vague responses with no timeline and now they’ve stopped replying altogether. It’s incredibly frustrating, especially since the mistake is so clearly not mine. Appalling customer service.