Nice Dashboard, Awful experience. Stay away !
I usually source my product myself but I decided to give Eprolo a shot ( very bad idea). Since they have a lovely dashboard and an " agent", I had sales coming for christmas. I paid the product on December 12th with UBI to supposedly be received by the customer on December 24th. The agent reached me on December 14th telling me that the syncing didn't work so I have to send her all the image of the product ( it was one order with many articles). She could rely on the title and look on the website but I understood that it's not her job. I sent her the image right away and didn't her from her until December 20th saying that the product has been sent but the carrier haven't updated the tracking info yet. I asked her when did they send the package and I receive no answer. Only on December 24th, Rosy ( the agent) sent me an email : " This order was paid on Dec 12, we processed it after getting your confirmation for each variant on Dec 14, and we collected all items from our supplier on Dec 21 and it was shipped on Dec 22. It is too late to recall this order now as so many days past since the date we shipped it. BTW, The delay is unavoidable for this order as China government has opened for Covid recently, lots of our suppliers, carriers, and our colleagues have taken days of sick leave, that's why the processing time taking so much longer than usual. But they have tried their best to ship them out after recovery from Covid. Could you please kindly explain to your customer? ". At the end, I had to refund the customer ( for my business reputation). Now that I read the review, I want to add mine just to save others businesses from them.