Five stars on overall quality and value
Five stars on overall quality of clothing and value. They do an amazing job of filling out your wardrobe with premium clothing. Occasionally an odd pick but they try to send things to people's tastes - which is tricky to do. Good returns policy. I love all the clothes I've kept. Great customer service. The only 2 down-sides I found were: 1) when you have specific gaps/needs in your wardrobe, you're better off going and finding/buying it yourself. I had long lists of specific items I was looking for that I provided in my profile for stylists (which I'm sure are AI-enabled these days), and only got two of those specific items in 3 years being a member. 2) you start to get a lot of similar items after more than ~1 year in a membership. I think that's just the nature of them buying wholesale premium items that will appeal broadly.