Disappointed
I ordered a memorial ornament for my dog who passed away. After waiting three weeks to receive it after it had already supposedly shipped I contacted the company. They then assured me it was on the way and sent me a tracking number. After looking closely this number was different from the first one they had sent me. I waited another ten days then contacted them again. They sent me a third tracking number that said it was delivered on the other side of the United States from me. I again contacted the company asking why they had sent me three different tracking numbers and why my package was delivered in Colorado when I live in West Virginia. They never responded. I then sent them a message saying I was taking further actions if they didn’t fix the situation within 72 hours. They responded shortly after asking if I wanted a replacement or refund. I ordered the item on November 17 and finally got a resolution on December 22