FRAUD — DELIBERATELY BROKEN CANCELLATION, CHARGED AFTER CANCELLING DURING TRIAL
I cancelled my AliDrop subscription during the trial period. I believed the cancellation was complete. They charged me anyway — $58.99 for a plan advertised at $39.99, with an extra $19 "Winning Products" add-on that was NEVER disclosed at sign-up. Here is why cancellation is IMPOSSIBLE for Google sign-in users. The cancellation flow has 17 steps, riddled with pop-ups pushing you to pause instead of cancel at every stage. At the final step it demands password verification. Sign up with Google and you have NO AliDrop password. The forgot password function sends NO reset email to Google users. Their own support agent confirmed in writing: "The system requires you to change your password before you can cancel." A CLOSED LOOP WITH NO EXIT — built that way on purpose. Their own agent also confirmed in writing that AliDrop DELIBERATELY sends no trial expiry notifications. Not an oversight. A policy. After I raised a chargeback, their UI was updated OVERNIGHT to remove the cancellation option, card removal feature and live chat entirely. The $58.99 charge VANISHED from my own billing history within their platform. This is destruction of evidence. Their "Refund Team" never contacted me despite written confirmation they would within 24-72 hours. Support is handled by a third party agency (felex.co) with zero authority to do anything except stall you. I have screen recordings, full chat transcripts and written admissions from their own agent proving all of this. THIS IS FRAUD. Avoid at all costs.