I had an issue with a FedEx delivery…
I had an issue with a FedEx delivery (they are unreliable in my area for on-time deliveries). My frozen box was all thawed out. Thrive Market listened to my concerns, and replaced the thawed out products when I showed them the tracking information where FedEx delayed the delivery themselves. They handled the issue professionally and promptly. The whole Customer Service process, from chat to emails, was a cut above many other companies I've dealt with.