Refund taking unusually long
Refund taking unusually long — Ticket #755301 I accidentally sent $400 to an old/incorrect wallet address originally linked to beCharge. beCharge were completely unresponsive for weeks, which caused most of the initial delay. I only started dealing directly with Triple-A last Thursday, once it became clear beCharge wasn't going to engage. Triple-A confirmed the funds had already been moved on their end before I even raised the issue, and agreed to a goodwill refund, saying it could take up to 5 business days. I understand crypto refunds can involve some processing, but I'm struggling to understand why returning $400 requires this much time when the funds are already sitting internally with Triple-A — this isn't a cross-border bank transfer, it's a stablecoin transaction that should be near-instant on the blockchain itself. I'd appreciate some clarity on what's actually causing the delay. Happy to update this review once it's resolved