What a nightmare!
Ryder scheduled a delivery a month in advance. We had our old furniture removed. The day before delivery, they sent us a voicemail stating that they weren’t going to be able to make the delivery. They rescheduled and then said our Flexsteel sofa was broken. Sara Nevarez from Sofas and Sectional said we could either keep this piece and use it while we were waiting for the replacement to arrive and be swapped out, or refuse the sofa and accept the other items, and still wait for the replacement to arrive. Turns out that the sofa was in too bad of shape to be delivered at all. A replacement was going to take another 10 weeks or so. Since we were going to only receive our loveseat, I asked for a refund for the sofa until it was made. The loveseat finally arrived… after several missed appointments with a broken frame, and the cording was completely crooked. We then had to store the loveseat until they could schedule another pick up. Asked for a full refund. What a nightmare. The Flexsteel Bexley sofa and loveseat is now primarily manufactured in Mexico. It was over $6000 for both and what a hunk of junk. It wasn’t simply a delivery issue. This is a manufacturing quality issue, as well. The piping was noticeably wavy rather than following a smooth curve. (Really zigzagged!) If I could add a link or upload a picture, I would, but the company doesn't allow it.