Great prices
Great prices - knowledgeable staff. Kept me informed throughout the process. Had a small issue after delivery and they addressed promptly and professionally.
About Sofas and Sectionals
Data updated- Website
- sofasandsectionals.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 25% (3/12)
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About this business
SofasandSectionals.com is the leading website for sofas, sofa sectionals, and other living room furniture items and accessories. Please note there was a change of ownership at the beginning of 2016Quick LinksSofas, Loveseats & SetsSectionalsSleepersReclinersChairsTables & AccentsSales
Written by the business, not verified by us.Is Sofas and Sectionals legit?
Sofas and Sectionals (sofasandsectionals.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and that staff members are extremely knowledgeable and friendly. Many people also appreciate the prompt, professional delivery service and note that their purchased items usually arrive on time in excellent condition. Furthermore, consumers note that support representatives are very attentive and responsive to any questions they might have. However, some people mentioned receiving damaged furniture, incorrect parts, or experiencing unexpected issues with overall product quality and materials. A few consumers also reported frustrations regarding unhelpful customer support interactions and difficulties when trying to resolve these specific problems after delivery.
Auto-generated from all reviews of this business. For reference only.What people say
Love the sectional & impressed with service
Ordering was easy especially with online chat to answer detailed questions about the manufacturer and delivery process. Furniture arrived weeks early and the delivery crew was top notch. Another impressive service was the upholsterer sent to do a minor adjustment on one of the sectional pieces, a skilled pro who did an excellent job. I placed a second order and have not been disappointed in any way.
I had an issue with an order because…
I had an issue with an order because the sofa delivered was not what I believed I had ordered. I want to commend Sofa and Sectionals for how they handled the situation. They took the time to review my concerns, listened to my perspective, and ultimately refunded 100% of my purchase. While the sofa itself was not what I had ordered, I was very pleased with how professionally and fairly the company handled the situation. I appreciate their willingness to listen and make things right. My experience with their customer service was very positive.
Great customer service
Great customer service! Quick in person response:)
Sarah the customer representative that…
Sarah the customer representative that handled my case was awesome. She helped me every step of the way, understood my issues and was able to arrange for the replacement throw pillows.
Great customer service
I was nervous ordering a $3000 sofa online. I checked the reviews of Sofas and Sectionals as well as BBB ratings and all looked positive. Our sofa arrived in SE AZ about a month after shipping. The sofa arrived in excellent shape and is lovely. The local delivery service who brought the sofa to the house, Coleman World Wide Moving couldn't have been nicer. I would not hesitate to order from this business again. I highly recommend them for furniture needs.
What a nightmare!
Ryder scheduled a delivery a month in advance. We had our old furniture removed. The day before delivery, they sent us a voicemail stating that they weren’t going to be able to make the delivery. They rescheduled and then said our Flexsteel sofa was broken. Sara Nevarez from Sofas and Sectional said we could either keep this piece and use it while we were waiting for the replacement to arrive and be swapped out, or refuse the sofa and accept the other items, and still wait for the replacement to arrive. Turns out that the sofa was in too bad of shape to be delivered at all. A replacement was going to take another 10 weeks or so. Since we were going to only receive our loveseat, I asked for a refund for the sofa until it was made. The loveseat finally arrived… after several missed appointments with a broken frame, and the cording was completely crooked. We then had to store the loveseat until they could schedule another pick up. Asked for a full refund. What a nightmare. The Flexsteel Bexley sofa and loveseat is now primarily manufactured in Mexico. It was over $6000 for both and what a hunk of junk. It wasn’t simply a delivery issue. This is a manufacturing quality issue, as well. The piping was noticeably wavy rather than following a smooth curve. (Really zigzagged!) If I could add a link or upload a picture, I would, but the company doesn't allow it.
Reply from Sofas and Sectionals2026-07-10
Hi Bradley and Deborah, We're so sorry for what this delivery put you through. A month of waiting, a damaged sofa, then a loveseat that arrived broken too, on top of having to store it in your home while we sorted everything out — that's not the experience we want anyone to have with us, and we understand the frustration completely. Once it was clear the pieces couldn't be salvaged, we processed refunds for both the sofa and the returned loveseat. We wish it hadn't taken this long to get there, and we're genuinely sorry for the stress it caused. Feedback like yours matters to us and we're looking closely at how we handle carrier damage and delivery scheduling, as well as reviewing the delivery service we utilize for your area. If there's anything still unresolved, please reach out directly and we'll take care of it.
I am satisfied with the furniture not your customer service
I am satisfied with your furniture. Looks great, well built but I am not satisfied with what it required to get. Initially delivered by Ryder with the loveseat missing its legs and stained in two places on one end by what appeared to be oil/grease. I understand that you save money by using third party delivery however they also deliver washer/dryers etc and as a result the trucks are dirty. Your “customer service” rep Sarah nevarez was rude and aggressive when I told her I refused delivery as I ordered new furniture not furniture that was going to require “stain removal” from no doubt another third party contractor. She reluctantly agreed to send a new piece but informed me that it would be a one time thing. This is your customer service? If I wanted dirty/stained furniture I’d buy it on FB and pay a lot less. As I said, the furniture is lovely and has arrived at last. I will not recommend you company to others because of what I have stated.
Sofas and Sectionals truly delivers an…
Sofas and Sectionals truly delivers an outstanding customer experience! I ordered a Fjords Incline Chair online, and while it arrived with a minor scuff and a missing charger, the way the company handled the situation exceeded my expectations. Elaine provided exceptional customer service from start to finish. She stayed on top of everything, quickly arranging for the charger to be shipped directly from the factory within just a few days. She also scheduled a local repair technician to come to my home, where the minor scuff was professionally fixed without any hassle. It's rare to find a company that stands behind its products with this level of care and responsiveness. Thank you, Elaine, and thank you, Sofas and Sectionals, for making everything right. I highly recommend them!
Excellent design quality and customer service.
The selection of what appeared to be quality furniture was excellent. However, when buying online, I worry about what ultimately arrives. The delivery company did well in scheduling our delivery and the boxes arrived in decent shape. I found the quality of the recliner was excellent and the design was exactly what I was looking for. However, one of the wood bases was slightly damaged inside the inner packaging. I contacted the company and they sent a replacement without question. That's the was to provide customer service. I have no doubt they would even allow me to return the recliner if I wasn't satisfied.
Great experience
Great pricing, products and excellent customer service. I would absolutely purchase from them again.
This company knows customer service
This company knows customer service! My parents home burned and when our new chair arrived, we weren't ready to move furniture. We were outside of the 30 day window- but they still processed a returb! (Dad isnt able to operate the manual chair and we have to go power)- Thank you so much for the understanding and help!
Excellent follow through!
We are very happy with all of the staff that we dealt with while ordering our sofa from Sofas and Sectionals! From beginning to end, our experience was friendly, helpful, and knowledgeable. We would definitely order from them again!
They stand behind what they sell and…
They stand behind what they sell and top of the line support staff
Ben and his associate were so friendly
Ben and his associate were so friendly, helpful & knowledgeable. The delivery process was seamless, quick & easy. The furniture we bought is great quality & looks great too. I would definitely do business with them again in the future and would recommend them to my friends and family.
LOVE my couch!!
I found a couch I loved at a store close to home, but they weren't interested in letting me customize which pieces I wanted to build a sectional that fit my space. Sofa and Sectionals allowed me to build exactly what I wanted, and it was so easy! Delivery to my house was quicker than I was originally given (which was GREAT), and the team who delivered/installed worked quickly. I LOVE my couch and anyone who comes to my house is obsessed right off the bat!
Had a great experience working with…
Had a great experience working with Sofas and Sectionals ordering 2 reclining chairs. Their prices were much better than my local furniture store. The order process was seamless and they took the time to answer all of the questions. Wouldn't hesitate to order from them again!
I saved many hundreds of dollars by…
I saved many hundreds of dollars by ordering through your company. The sales person was helpful. I am very happy with the sofa i received. Will be ordering more through your company.
Customer care and quality: empty promises.
A furniture dealer's reputation and integrity depends upon two commitments: to stand behind the quality of their products, and to stand up for the customer and make it right when things go wrong. Sofas and Sectionals explicitly promises: "...we select each product carefully to meet our exacting standards of quality and design excellence. We guarantee the integrity of every product we sell, along with the quality of the personalized service you will receive..." "These values are centered around one thing - taking care of you like we would take care of a family member. We take these values very seriously... We’re honest, if something goes wrong we will fix it". Our mostly leather Palliser sofas, which the S&S salesperson assured were high quality and durable (we'd never notice the difference between the leather and "bonded" material on the back) peeled, cracked, and shredded in less than 3 years. Turns out that the 5-year Uniter extended warranty they sold us specifically EXCLUDES peeling and cracking, and the manufacturer could care less, too. So, based on S&S company promises to “fix it”, we naively anticipated that Sofas and Sectionals would stand behind their products and stand up for their customers. Customer support finally got back to us after nearly 8 weeks - only when we told them we were posting reviews - with no resolution. Apparently the Sofas and Sectionals promise to resolve situations applies “whenever possible”. And apparently a lifespan of 3 years for a leather sofa is acceptably within their "exacting standards of quality". Our experience of Sofas and Sectionals: false and misleading advertising -- unacceptable response -- lack of customer care and commitment -- empty promises.
I found the exact sectional I wanted…
I found the exact sectional I wanted that was no longer available locally. The website included the manufacturer so I could confirm this. Live chat was super helpful and I had a lot of questions. Wait time was 8-10 weeks but it was delivered one month from the date I ordered it. Ryder Last Mile white glove delivery service was on time and gave a 15 minute heads up. They unpacked outside to eliminate mess inside. Furniture was well packed and arrived undamaged. Kevin and Miguel were professional and courteous. I was hesitant to order online but everything turned out really well for us. Tracking and scheduling online was convenient and seamless.
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