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Home & Garden

Joss & Main

ClaimedCollecting reviews

102 reviews

4.0102 reviews
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About Joss & Main

Data updated
Website
www.jossandmain.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
96% (22/23)
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www.jossandmain.com

About this business

Welcome to Joss & Main, your go-to for trending furniture and decor - designed to last.

Written by the business, not verified by us.

Is Joss & Main legit?

Joss & Main (www.jossandmain.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping services and the overall high quality of the furniture and decorative items received. Many people also deeply appreciate the helpful support team, beautiful aesthetics, and the remarkably smooth ordering processes. Consumers note that purchases usually arrive well packaged and look even better in person than pictured online. However, some people mentioned frustrating delivery delays, long waiting times, and conflicting tracking information regarding their pending shipments. Others noted occasional damaged items upon arrival or minor product defects that required tedious manual assembly adjustments.

Auto-generated from all reviews of this business. For reference only.

What people say

K
Karen ShulerUnited States · 1 review · Verified · Experienced 2026-08-08 ·

I was charged for 2 rugs

I was charged for 2 rugs! Just found this on my credit card statement & called immediately. Already shipped, so will now have to send back one rug after delivered. What a nuisance! I called less than 24 Hrs. after placing order! Very disappointed in Joss & Main service!

Reply from Joss & Main2026-08-09

Hello Karen, We are very sorry to hear that you were charged for two rugs when you only anticipated buying one rug. It sounds like two orders may have been placed by mistake. We want to help you with this and get the second rug returned. We are going to email you directly. We look forward to correcting this and assisting you. Thank you, Wayfair

D
Diane PenpraeseUnited States · 1 review · Verified · Experienced 2026-08-08 ·

We had the pleasure of working with…RADEK

We had the pleasure of working with Radek to design and furnish our entire new Cape home, and the experience was exceptional. Radek is incredibly talented, professional, personable, and truly gifted at what he does. He listened to our vision, guided us through every decision, and created a home that feels beautiful, comfortable, and uniquely ours. His attention to detail and design expertise exceeded our expectations. We are so grateful to Radek for turning our new house into a home we absolutely love. We cannot recommend him highly enough!

Reply from Joss & Main2026-08-10

Thank you for leaving a positive review!

J
JSUnited States · 1 review · Verified · Experienced 2026-08-07 ·

The company never notified me the item…

The company never notified me the item was back in stock. When I decided to cancel the order because of the original 4-6 week delay, I was informed it was being shipped. Unacceptable. Im still getting conflicting delivery information.

Reply from Joss & Main2026-08-08

We sincerely apologize for the conflicting information and inconvenience this has caused. We understand how disappointing it is to receive unexpected shipping updates after deciding to cancel due to the delay. We’ve emailed you to follow up directly and work toward a resolution.

l
leslie etzUnited States · 1 review · Verified · Experienced 2026-08-05 ·

I was shopping for bathroom vanity…

I was shopping for bathroom vanity lights. I checked out and received an email that a table was being shipped instead. I emailed the company because now they are charging me $42 return shipping because I changed my mind. Triple check everything with this company.

Reply from Joss & Main2026-08-06

Hi Leslie, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!

L
Luis Ortiz-Chisari customerUnited States · 2 reviews · Verified · Experienced 2026-08-02 ·

I order a 12 inch vase came in mint…

I order a 12 inch vase came in mint condition loved it. Prior to ordering the smallish order the large one. Unfortunately it came broke. I was disappointed, but got a credit immediately grateful for their customer services. Thank you

Reply from Joss & Main2026-08-03

Hi Luis, thank you so much for sharing your feedback and for the great review! We are so happy to hear that we were able to address your concerns.

Lynne LaRoseUnited States · 1 review · Experienced 2026-07-25 ·

I ordered a medicine cabinet and received a bidet.

I ordered a medicine cabinet and received a bidet seat. The solution? Repack the incorrect item (which was in a box way too small for the item) cut another piece of cardboard to put in the box since there was such a gap and sides didn't meet. Use ALL my packing tape to try and seal the box properly. Find a printer to print the return label. Highly inconvenient and became my issue to remedy the situation. How is this good customer service?

Reply from Joss & Main2026-07-28

We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.

janiceUnited States · 13 reviews · Experienced 2026-07-09 ·

Never buy a light fixture

Never buy a light fixture. They ignore you when you need replacement globes. 5 messages sent no response. They are a custom size. ubject: Replacement globes needed quantity 4 3rd request 4th email sent Hello Joss & Main Customer Service, I own the Newport 12-Light Sputnik Modern Linear Chandelier (SKU J000814289), and one of the white opal (milk glass) globes has broken. I have already contacted Wayfair customer service but was unable to obtain a replacement, so I am reaching out directly to see if Joss & Main can assist. I am looking to purchase replacement globes with the following specifications: White opal (milk glass) 5.25” diameter 5.12” height 1.65” (42 mm / 1-5/8”) fitter opening If this replacement globe is available, I would be happy to purchase it. If it is no longer available, could you please provide: The manufacturer of the fixture, The replacement part number for the globe, or Any information on where I can obtain the exact replacement. This chandelier is still being sold on your website, so I am hopeful replacement parts are available. Thank you for your assistance. I appreciate any help you can provide. Sincerely, Janice Newberry

Reply from Joss & Main2026-07-26

We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.

C
ClaraUnited States · 2 reviews · Verified · Experienced 2026-07-17 ·

Fast shipping and high quality product

Fast shipping and high quality product. Everything was packed to perfection and I love the modern design. Highly recommended.

Reply from Joss & Main2026-07-18

Thank you so much for your wonderful review! We’re thrilled to hear your order arrived quickly, was perfectly packed, and that you’re loving the modern design. We truly appreciate the recommendation!

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