Welcome to Joss & Main, your go-to for trending furniture and decor - designed to last.
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Is Joss & Main legit?
Joss & Main (www.jossandmain.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping services and the overall high quality of the furniture and decorative items received. Many people also deeply appreciate the helpful support team, beautiful aesthetics, and the remarkably smooth ordering processes. Consumers note that purchases usually arrive well packaged and look even better in person than pictured online.
However, some people mentioned frustrating delivery delays, long waiting times, and conflicting tracking information regarding their pending shipments. Others noted occasional damaged items upon arrival or minor product defects that required tedious manual assembly adjustments.
Auto-generated from all reviews of this business. For reference only.
I was super disappointed in the delivery. It was not clearly communicated that this piece would not be delivered inside. I paid additional money for what I thought was a white glove delivery service. Turns out it was only for a technician from Wayfair to come assemble the unit. I previously ordered a different piece of furniture from your company and had a great experience with white glove delivery. I anticipated the same. I was sad to walk outside and find a giant piece of box furniture on my porch that have been left out overnight. I am a single woman and had no way of carrying the large box in by myself and up the stairs. I wish this had been clearly communicated upon purchasing and paying additional money for assistance on delivery.
Reply from Joss & Main2026-07-13
Hi Katie, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Beautiful wall Mirror..Delivery was great and the mirror looks…
Delivery was great and the mirror looks great although with a trained eye I can see the crevices of the mirror and the glue. But I need it for a party so it’s better than sending it back. Overall the mirror looks good for the price.. I am enjoying it in the space and am now on the hunt for a console table to match it. The size fills the large wall space and lends an air of being expensive..
Hi Antoinette, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Desk arrived with broken leg. Referred to manufacturer to resolve. Probs Ly occurred in transit. Box torn on arrival. Would help for J&M to advocate for me.
Reply from Joss & Main2026-07-12
Hi Lynn, we’re truly sorry for the delay with your order and understand how frustrating this must be. While we strive to provide accurate delivery estimates, unexpected delays can sometimes occur. If your order has not arrived within 10 days of the estimated date, please contact us at so we can assist you further.
I ordered two items on 4th July, for 2-day delivery on 7th.
On 11th July, one of the items eventually showed up, the other was still showing at 'Preparing for Shipment"
After multiple chats with customer service reps, they told me they would 'open a ticket to investigate and get back to me by 21st July. (the missing item is still being offered for delivery by 16th!)
Now my order status simply says "Delayed" with no further details.
This is just a dreadful customer service experience.
Reply from Joss & Main2026-07-26
Hi , we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
I was hesitant to purchase this throw because it wasn’t made of natural materials but since I was just using it as decoration - I thought that would be ok. It is surprising soft for something made partially out of plastic. I wouldn’t want it for warmth but it has a nice airy light look. Looks nothing like plastic!
Item arrived as described and on time. Easy assembly.
Reply from Joss & Main2026-07-11
Thank you so much for taking the time to leave this review! We’re glad to hear your item arrived on time, matched your expectations, and was easy to assemble.
Item still hasn’t arrived long after it was supposed to. Hasn’t even shipped.
Reply from Joss & Main2026-07-11
Hi Jacob, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Didn’t realize J&M was just wayfair. Also, as was misrepresentative of the real product. Implied real flowers and sent unrealistic fake ones.
Reply from Joss & Main2026-07-11
Hello Chandler,
We apologize that this item did not meet your expectations and not match what you saw on our website. We never want to mislaead our customers and we always want our customers to be 100% satisfied with the item that arrives.
We want to find a solution that works for you to resolve this. We are going to reach out to you by email and work with you directly to resolve this.
Thank you,
Joss&Main
They message that delivery is scheduled, then cancelled. This process repeats itself again and again. I have called 4 times on different days. Each time they provide no useful information. One person said it was being delivered to a warehouse in my state, the next day I called and the person said it had left the warehouse 5 states away but can't tell where they are now. It has been more than a week since anticipated delivery. Very poor tracking of delivery and updates. Not too sure what the quality of the vanity set will be like but this is very ridiculous
Reply from Joss & Main2026-07-11
Hello Sid,
We are very sorry that you have had this trouble with your delivery. We realize how frustrating this must be and this is not the experience we want our customers to have.
We want to fix this and we will be reaching out to you by email to work with you directly.
Thank you,
Joss & Main
Prior to delivery, I needed to change the delivery date. the person on the phone explained that it could be done only after it has reached the destination warehouse. That was helpful.
The delivery team was EXCELENT! These two young men were respectful (asked if I would like them to take off shoes), and well qualified in assembling the product. They were top notch. You are lucky to have them on your team.
Reply from Joss & Main2026-07-11
Hi Gail, thank you for the glowing review! We are so happy to hear how well the delivery went. Thank you for shopping with us.
Hi Sydney! Thank you so much for your kind words. We’re thrilled to hear that you love the set and appreciate you taking the time to share your feedback. We hope it continues to bring beauty and enjoyment to your space!
received our counter stool it in a timely manner and loved the piece we chose
Reply from Joss & Main2026-07-09
Hi Annette, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!
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