Fabulous rug!
Love the rug so much that I ordered another! Perfect for my home. Delivery was rapid.
Reply from Joss & Main2026-07-09
That is great to hear! Thank you for the five star review!
About Joss & Main
Data updated- Website
- www.jossandmain.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 96% (22/23)
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About this business
Welcome to Joss & Main, your go-to for trending furniture and decor - designed to last.
Written by the business, not verified by us.Is Joss & Main legit?
Joss & Main (www.jossandmain.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping services and the overall high quality of the furniture and decorative items received. Many people also deeply appreciate the helpful support team, beautiful aesthetics, and the remarkably smooth ordering processes. Consumers note that purchases usually arrive well packaged and look even better in person than pictured online. However, some people mentioned frustrating delivery delays, long waiting times, and conflicting tracking information regarding their pending shipments. Others noted occasional damaged items upon arrival or minor product defects that required tedious manual assembly adjustments.
Auto-generated from all reviews of this business. For reference only.What people say
PERFECT
JUST DELIVERED AND ITS BEAUTIFUL SHIPPING TIME WAS AWESOME THANK TOU SO MUCH PS EVEN THE PACKAGING WAS PRETTY
Reply from Joss & Main2026-07-09
Hi Jean, thank you for the great review!
The rug was delivered on time and in…
The rug was delivered on time and in good condition.
Reply from Joss & Main2026-07-09
That is great to hear! Thank you for the five star review!
Not pleased with product
The product came twice without properly being packed. It seemed haphazard and unprofessional. The costumer service line was nice though.
Reply from Joss & Main2026-07-10
Hi Freyda, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
I still haven't received my order
I still haven't received my order. I was told that I would receive it on July 4th, the Fedex truck came to my house but the package was not on the truck. Then it was supposed to arrive on July 6th and the truck didn't show up. Then Fedex said it would arrive today, July 7th, and still no delivery!
Reply from Joss & Main2026-07-08
Hi Regina, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Organic Vases
Great customer service
Reply from Joss & Main2026-07-08
Hi Paula, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!
Great bed frame
Delivery was on time, product was as described. Very happy with my purchase.
Reply from Joss & Main2026-07-08
Thanks for the 5-star review!
high quality product
high quality product, just as described, good delivery.
Reply from Joss & Main2026-07-08
Thanks for the review!
Some items are good some of them are…
Some items are good some of them are not that worthy of price so I give 3 stars
Reply from Joss & Main2026-07-07
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We understand that value is an important part of every purchase, and we are sorry to hear that some items did not meet your expectations. Your comments have been shared with the appropriate team as we continue working to improve our products and overall shopping experience.
Beautiful piece of furniture
Beautiful piece of furniture. Javier and Victor were so kind and went above and beyond!
Reply from Joss & Main2026-07-07
Thank you for your kind feedback! We're so glad you're happy with your new furniture, and we'll be sure to share your kind words with Javier and Victor. We appreciate your support!
Beautiful Floor Lamps
The order was easy & seamless. I always read the reviews which directs me to the lamps I choose. Delivery was also a breeze, communication was key. The lamps I choose did not disappoint! The quality was fantastic for the price, very happy with the purchase!
Reply from Joss & Main2026-07-07
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that your experience was seamless from start to finish. It is fantastic to know that our community reviews helped guide you to the perfect choice, and that your new lamps exceeded your expectations in both quality and value! We’re also glad our delivery team kept you well-informed every step of the way. Thank you for shopping with us, and enjoy your beautiful new lighting!
Great experience shopping Joss & Main!!
Reply from Joss & Main2026-07-06
Thank you so much for sharing your review, Faye! We're so glad to hear you've had a great experience shopping with us.
I am always pleased with the products…
I am always pleased with the products offered at Joss & Main. I keep coming back because I know I am getting great design and well made item(s). Thank you
Reply from Joss & Main2026-07-06
Hey, Thank you for your kind words! We're delighted you had a great experience and appreciate your support. We look forward to serving you again!
Item backordered 🙁
Reply from Joss & Main2026-07-04
Hi Donna, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Inserts NOT included even tho it’s mentioned in description
Your online catalogue in which I ordered from listed these pillows with inserts. Mentioned twice in the information section. I did see “not included “ after I paid for them. Please correct your catalog so that others don’t make the same mistake as I did. I ordered the inserts today but had hoped on using the pillows for the holiday.
Reply from Joss & Main2026-07-03
Hi Karen! Thank you for taking the time to share this feedback, and we're sorry for the confusion and the inconvenience around your holiday plans. We’ve sent you an email to follow up directly. Thank you for your patience!
Vase was even more impressive in person
Reply from Joss & Main2026-07-03
That’s great to hear Amy! We're really glad the vase exceeded your expectations in person!
I absolutely love this dining set!
I absolutely love this dining set!! The blue is a little bit darker than shown which is what I was hoping. They are a nice weight- not too heavy or too light. Was delivered without issue.
Reply from Joss & Main2026-07-03
Thanks for the 5-stars!
I did already tell you!!!
Reply from Joss & Main2026-07-02
Thanks for the 5-stars!
I was told by one virtual agent I could…
I was told by one virtual agent I could return wall art as it wasn’t delivered and later called and rep told me I had to try to return after delivery and pay to return. I will not do business with Joss and main again
Reply from Joss & Main2026-07-02
Hi Patty, we are sorry about the problem with your return. We are reaching out to you by email to resolve this with you.
You cancelled my order after weeks of…
You cancelled my order after weeks of waiting. And saying the items shipped. Terrible!
Reply from Joss & Main2026-06-26
Hi Eleshia, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
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