Welcome to Joss & Main, your go-to for trending furniture and decor - designed to last.
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Is Joss & Main legit?
Joss & Main (www.jossandmain.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping services and the overall high quality of the furniture and decorative items received. Many people also deeply appreciate the helpful support team, beautiful aesthetics, and the remarkably smooth ordering processes. Consumers note that purchases usually arrive well packaged and look even better in person than pictured online.
However, some people mentioned frustrating delivery delays, long waiting times, and conflicting tracking information regarding their pending shipments. Others noted occasional damaged items upon arrival or minor product defects that required tedious manual assembly adjustments.
Auto-generated from all reviews of this business. For reference only.
I recently returned chairs that I had purchased with cash, and the experience has been extremely frustrating. When I brought the items back to the store, I was told that because the refund amount was over $500, the money would have to come from their corporate office and would take 4–6 weeks. Even though I found this unreasonable—especially since I paid in cash—I waited the full time frame.
After 6 weeks passed with no refund, I called the store. They repeated the same script about “4–6 weeks,” even though I explained that I was already past that point. They then gave me the number for their corporate office. When I called, corporate confirmed they did see my return in the system, but the store had never notified them that a refund check needed to be issued.
Corporate then told me it would take another 4–6 weeks. I told them that was unacceptable since I had already waited the original time frame. I asked to speak with a manager, who said she needed to get “approval from finance” before a check could even be sent. A week later, I received an email saying the refund was finally approved—but that the check would take another 6–7 weeks to arrive.
At this point, I’m going on months of waiting for a refund for an item I paid cash for. I should not have to chase down multiple people, escalate to managers, or fight to get my own money back. This process is completely unreasonable, poorly communicated, and shows a lack of accountability between the store and corporate office.
I will not be shopping here again.
Reply from Joss & Main2026-06-25
We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.
I ordered a wedding present and the couple were very happy! It arrived in time.
Reply from Joss & Main2026-06-24
Thank you for sharing your experience. We’re delighted to hear your wedding gift arrived on time and that the couple was very happy with it. We appreciate your feedback and thank you for choosing us for such a special occasion.
Hi Kimberly, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Always a pleasant experience with Joss &Main, from the quality of their products, reasonably priced, to quick and efficient delivery, thank you.
Reply from Joss & Main2026-06-17
Hi Paul, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
I ordered a very expensive lingerie chest on June 8th. Three days later I was showing the chest on your website and noticed it was on sale for $150 less than I paid. The delivery date is not until Saturday June 20th. I called Josh & Main more than a week before the delivery date requesting a credit of $150 or cancelling and reordering. They said it's not their policy. It was even more annoying to get 2-3 emails every day this week promoting the sale and reminding me that the sale was not for me! This is not a way to treat a good customer. The chest is scheduled to arrive in 4 days. I will hate it. I'm just so upset.
Reply from Joss & Main2026-06-17
We’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ll be sending you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Hi, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Hi Tracie, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
the problem was with delivery. The products were delivered to early and then it took two attempts for me to received my packages
Reply from Joss & Main2026-06-17
We’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ll be sending you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Thank you for your feedback. We're glad to hear you were pleased with the very fast shipping at no additional cost. We appreciate you choosing us and hope you enjoy your purchase!
The products I ordered were better quality than I expected
Reply from Joss & Main2026-06-16
Thank you for your feedback, Carol. We're so glad to hear the products you ordered exceeded your expectations in quality. We truly appreciate you choosing us and hope you continue to enjoy your purchase!
Quick friendly customer service. I had a complicated issue with ordering and it was handled easily and exactly what I needed.
Reply from Joss & Main2026-06-15
Hi Suzanne, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Thank you for your feedback, Susan! We're glad to hear you had a great experience and that the service was completed carefully without feeling rushed. Providing quality service and ensuring the job is done right are always our priorities. We appreciate your support!
Happy with my items, no problems shipping, trusted company.
Reply from Joss & Main2026-06-15
Hi, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
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