SofasandSectionals.com is the leading website for sofas, sofa sectionals, and other living room furniture items and accessories. Please note there was a change of ownership at the beginning of 2016Quick LinksSofas, Loveseats & SetsSectionalsSleepersReclinersChairsTables & AccentsSales
Written by the business, not verified by us.Sofas and Sectionals (sofasandsectionals.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and that staff members are extremely knowledgeable and friendly. Many people also appreciate the prompt, professional delivery service and note that their purchased items usually arrive on time in excellent condition. Furthermore, consumers note that support representatives are very attentive and responsive to any questions they might have. However, some people mentioned receiving damaged furniture, incorrect parts, or experiencing unexpected issues with overall product quality and materials. A few consumers also reported frustrations regarding unhelpful customer support interactions and difficulties when trying to resolve these specific problems after delivery.
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Since we were making a substantial purchase via a website, not seeing our sectional in person, I had many questions. Our sales rep, Cory, was very helpful & timely with his responses. We also spoke on the phone as well. The sale & delivery went without a hitch. I would purchase through this company again. Also the delivery company sent knowledgeable drivers that performed the white glove service perfectly. Two very nice & capable men.
Elaine was knowledgeable and extremely helpful!
Easy order process and great follow-up by a customer support person to make sure the order was correct.
The sofa and loveseat came as described. The one cushion had a color defect so the company shipped us a new cover. They are quick to respond to any problem. Thanks!
I didn’t end up actually buying the sofa, but the experience was good. Cory was good about responding to chats, I ordered on the last day of their great Cyber week sale and then I had to cancel the order. I talked to several people and had just passed the 24 hours after ordering it, but Sarah and Elaine were particularly helpful and let me cancel the order and refunded my money. I think I will be back to order something else in the future. Their cyber week sale was great.
We have had the best customer service from Elaine Appel that we have experienced in a long time. She is timely with here responses to our needs and is unfailingly pleasant. The product has been somewhat of a nightmare with numerous problems since we purchased it about a year ago.Because of the numerous issues we have had we have delt with Elaine many times and she has made the problems considerably easier to deal with.
I ordered two Southern motion recliners. I love the style of the chairs and the color. However these were supposed to be leather recliners. I can't find a piece of leather anywhere. I would not have ordered these I do not like faux leather it tends to peel and I was trying to avoid that by ordering what was described as leather chairs. I feel as though I am throwing away money because I will probably have to replace these in a couple of years. Better check twice before ordering.
Hi there, and thank you for sharing your feedback. We’re very sorry to hear that the recliners didn’t meet your expectations, and we appreciate the chance to clarify. The Southern Motion recliners you purchased were listed with “Leather” in the product name, and the full description explains the construction: “High-Quality Top Grain Leather with Protective Top-Coat everywhere you touch.” This means that all the key contact areas—the seat, back, arm rests, and footrest—are genuine top-grain leather. The exterior, non-contact sides and back use a high-quality vinyl match designed to closely coordinate with the leather for durability and cost efficiency. This construction, often called leather match, is standard in the furniture industry. However, we understand that if you were specifically looking to avoid any faux materials, this could be disappointing, and we sincerely apologize if the distinction wasn’t clear enough during your shopping experience.
Paid almost 5k for a sectional sofa with sleeper. Cushions do not stay in place because of the different material they use for the backing. More like burlap and it slips forward ever time someone sits down on it. The corner unit is mismatched and angled weird. Sofas and sectionals did their best to get the company that built it to remake the cushions and the corner unit but neither happed. Instead I have a weird looking uncomfortable sofa for almost 5k. I’ll buy from a showroom next time instead of online and having it custom built! Live and learn. Oh they did give me back 603 dollars for not fixing the issues I have with the sofa so I guess that’s better than nothing.
I just received my custom made Southern Motion Bono loveseat in the Polar leather color and absolutely LOVE IT!!!! Southern Motion did not disappoint!! The quality, craftsmanship and high grade parts are impressive. Plus, I never want to get up once I’m sitting on this loveseat because of how comfortable it is. I also love that I’m supporting an American made business. The Polar leather color looks so much better in person. I get a ton of compliments on this loveseat! Sofas and Sectionals made the ordering and delivery process seamless. Elaine was particularly helpful in making sure I was completely satisfied with my order. This experience has made me both a lifetime customer of Southern Motion and Sofas and Sectionals!!!
The power recliner purchase and delivery was smooth and problem free. The chair was defective resulting in bent mechanism. The company honored their warranty and contacted a local repair tech to fix. The replacement piece was delivered to my residence and tech installed it. Love the chair again.
We ordered several pieces and were hesitant at first since it was strictly on line but from day one, they were super helpful and responsive (Cory). We had some delivery complications with a third party and sofas and sectionals customer service (Elaine) were very helpful and supportive! We highly recommend them and will definitely use them again in the future!
We have a sofa, love seat and recliner purchased from Sofas and Sectionals. I was at first worried about ordering such a set online but have no regrets. They have been amazing from initial calls and questions on dimensions and manufacturers and fabrics to post purchase support. They even sent us samples to make sure we were getting the fabric we wanted. Lastly when we had an issue with the sofa their amazing customer service quickly respond and was very helpful and made sure we were happy. I would highly recommend this company.
We ordered from sofa and sectionals and could not be happier. They were always very clear in their communication and how things worked and it worked that way would purchase from them again and again it was a great experience and we love our sofa.
Customer service was fantastic. The color and fabric choices were abundant. The delivery was prompt and professional. Only issue was we bought a chair without being able to sit in it. It was too large for my 6’4” husband. His feet couldn’t touch the floor while sitting. So we sent the chair back
Sofas and Sectionals is an excellent company. We ordered three pieces from them, a sofa, loveseat and ottoman. We had a rather complicated situation with being on an extended trip out of the country and needing someone else to be here to receive the items. There were a few extra steps we were asking Sofas and Sectionals to make to accommodate that request and they handled it beautifully. They are always polite and helpful. We got beautiful Flexsteel furniture at a much cheaper price than the stores we looked in. The gentlemen who delivered came on time and did a great job. I am happy to add my five-star review to the many others on this site.
Their customer support was top notch, my Craftsman sectional arrived with a broken leg and they worked with me to get replacement legs within a couple days (I live across the nation from them), then made sure it got in and installed, and checked to see if I needed anything else. To top it all off, everyone I talked to was an American that spoke English. Will definitely be buying from them again in the future.
I have never ordered custom couch/sofa/chair. I think because of making the purchase without any knowledge of the complete process and not being able to go to a store and feel more like I was making the right decision on style, color, being able to ask questions that you normally don’t think anything about such as, why you say it is going to take 10 to 12 weeks when the sofa was actually made in approximately 10 days.
Great company to deal with. The seats were exactly as adversized. We had a small problem with Ryder delievery, but Elaine imediately resolved it and kept me well informed! Follow up is what makes the difference between a good company and a great company.
After researching the sofa and loveseat that I wanted and seeing Sofa and Sectionals name and advertisement come up several times, I did some research and decided I felt comfortable with the company, their terms and their favorable pricing. I was not wrong. From the moment I entered the order I was given a quick and efficient status update, and then was contacted a week (?) later in person to discuss the process of billing, shipping and other matters. Everything went off without a hitch, and the sofa's arrived yesterday in perfect shape and without any issue. Perfect is a tough word to use correctly, but I think the overall experience here was all of that, especially considering an online order with a vendor I had never done business with. From the Order placement to the Last Mile shipping team, thanks again to all of you!
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