SofasandSectionals.com is the leading website for sofas, sofa sectionals, and other living room furniture items and accessories. Please note there was a change of ownership at the beginning of 2016Quick LinksSofas, Loveseats & SetsSectionalsSleepersReclinersChairsTables & AccentsSales
Written by the business, not verified by us.Sofas and Sectionals (sofasandsectionals.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and that staff members are extremely knowledgeable and friendly. Many people also appreciate the prompt, professional delivery service and note that their purchased items usually arrive on time in excellent condition. Furthermore, consumers note that support representatives are very attentive and responsive to any questions they might have. However, some people mentioned receiving damaged furniture, incorrect parts, or experiencing unexpected issues with overall product quality and materials. A few consumers also reported frustrations regarding unhelpful customer support interactions and difficulties when trying to resolve these specific problems after delivery.
Auto-generated from all reviews of this business. For reference only.We both a Natuzzi Sectional that had a problem with the recliner after 4 and a half years. The repair company declined the coverage but Elaine found that the issue was indeed covered and resolved the issue with great speed and grace. I trust the Natuzzi will last at least 5 more years but when it needs replacing I will be shopping at Sofas and Sectionals to be sure. Thanks Elaine !
At 80 years of age, I was very apprehensive about making an online purchase for a large amount of money, but their very reasonable prices swayed me to do so anyway. From my first interaction with the representative to the final delivery and setup has been a very enjoyable experience. I was kept informed of each step in the process, and the sale was completed in a timely manner. I am totally happy with my decision to buy from Sofas and Sectionals and will do so the next time I need furniture. Job well done! Thank you!
Communications with Sarah through Chat went so well. I was not transferred to many different people. The whole process of getting a credit from Flex Steel from getting everything set up to order a new chair after I receive swatches of fabrics was very easy.
Received the custom made recliner in a reasonable amount of time. Great price for the product. Had an issue with the plug being damaged on arrival, but it was quickly rectified and everything is in perfect working order!
Sofa was delivered with a couple of broken pieces but I emailed and they sent the correct pieces quickly.
Bought a recliner. Bought the warranty. Enjoyed the chair for a few years. The power foot rest stopped working. After reviewing the issue and an attempt to fix the chair, my chair was replaced with a new chair. The customer service and communications were great and very helpful. I got the warranty on the new chair because I know any issue will be resolved to my satisfaction. thx to Elaine for the help!!!
Absolute garbage! Worst peace of "furniture" I've ever bought. Customer service is non existent. This is a fraud company deal in shitty furniture made to break.
I stepped into the unknown when I contacted sofasandsectionnals.com. I was looking for a loveseat to go with my new couch, of course I wanted it made by the same manufacturer. I still don't know if it was. I liked the web page and checked it out on BBB, it was a good report so I ordered it. The time wait was longer than I liked but it did eventually show up. I was very happy with how it looked and felt. After several weeks I found some protrusions on the left arm, close to the top, inside. It did not show but I felt it and was concerned it would eventually poke through the fabric. I contacted sofasandsectionals.com explained problem. They wanted pictures, which wouldn't show the problem. Alas, my daughter came over and looked at it and felt it and used a hammer and popped, what we thought were staples back in place. Very happy with Co. and responses. I like my new loveseat. Mrs. L. Lord
Purchased a Best Chair Triple Motor Power Lift recliner, along with a 5-year extended warranty. Chair stopped working within the first 6 months (since it took a while for the chair to actually arrive, we made it by a couple of months before the 1-year warranty expiration (took another couple of months before the chair was fixed -- by this point the original warranty expired). Chair broke down again within another 6 months (clearly this Best Chair is a piece of junk), and now we're told by the extended warranty scumbags (Uniter -- don't purchase an extended warranty from these people -- they are thieves) that we can take a cash settlement of just over $300 for a $2000 dollar chair, or we can (at our own expense) have the chair shipped to them for repairs! Are you f@#king kidding me?! $2000 dollars wasted.
I’m so sorry to hear that you are having trouble with your chair again. After receiving your review, we took a closer look at your claim, considering that you were only offered $300 for what was indeed a $2,000 purchase. After review, this claim was opened for the other, less expensive chair, on your order. This would be why the offer was so very low relative to the price you paid. We had the warranty company revise the claim on our end to the correct piece and the warranty services company should be reaching back out directly with an adjusted offer if they haven’t already. In addition, you are under no obligation to accept their offer, it is just one option. Instead, you can elect to receive a replacement of the defective chair.
Great c/s, Sarah helped me with my chair. Had several conversations with her and she provided me with good information and shipped parts. No repair people in my area which is a problem but will figure things out. It seems I am having bad luck with the chair, not sure who or why is the total cause but hope this will be a good fix. Update, received part, and my son installed everything is working like new. I liked the chair very much I think my luck has changed we fixed the problem. Thank you very much, Sarah was fantastic, and Sofa and Chair responded very well
I was excited to see that Sofas and Sectionals had the leather recliner to match my Flexsteel sofa. Unfortunately, the manufacturer sent the wrong color. I contacted support, and Elaine was quick to assist. She had me work with Ben, who reached out to Flexsteel and was told the recliner is no longer available in the color I needed. Although offered a full refund, I really needed a recliner, so Ben helped me select a different model and sent me several leather swatches in colors I thought might work well in my room. I contacted Ben, provided the color of my choosing, and the chair was ordered. As this was a custom order, it did take some time to receive the recliner, but it was worth the wait. It's extremely comfortable, beautiful, and looks great in my room. Many thanks to Elaine for always keeping me up to date and Ben for his knowledgeable assistance.
I ordered a recliner but had to cancel it 21/2 weeks later. They charged me $250 to cancel my Flexsteel Catalina as they said you can only cancel within 24 hours as it is custom made but…it was the same Flexsteel chair I saw in a furniture store. I was not made aware of this policy at the time of the sale and was not told ahead of time!
Hi Cheryl, I’m truly sorry for any confusion or frustration regarding our order cancellation policy. We understand that unexpected charges are never ideal, and I sincerely apologize if the policy was not clear at the time of your order. Our cancellation policy is outlined in the order confirmation email you received at the time of purchase, under the heading “Cancellation Policy.” It states: "We try our best to process your order and ship it as quickly as possible. We'll cancel your order with no fees unless the order is already in production or has shipped, at which point you will be subject to a cancellation and/or return shipping fee. See our Return Policy above for more information." In your case, the order had already entered production—specifically in the leather you selected—which is why we were unable to waive the fee. That said, had we received your cancellation request before production began, we absolutely would have done our best to cancel the order without any cost to you. We’re currently reviewing how and when we communicate this policy to ensure it’s as clear and visible as possible. We truly appreciate your feedback, and we're sorry again for the inconvenience this caused.
Sofas and Sectionals are top notch !! From ordering, they gave us an honest timeframe from manufacture to delivery. Delivery, they use profesional delivery drivers that unboxed, unwrapped, placed the furniture where we wanted it and carted the boxing away. A inexpensive option that I highly recommend. One couch developed a very small seam problem within the first week and support took care of that issue by sending a professional mender. All in all, it's been a seamless , wonderful experience. We are very impressed with their service!!
While our household isn't used to waiting so long for a product, it was worth it. Our only issue was that a piece of the sectional was wrongly made by the manufacturer, so we had to wait again for that piece. However, Sarah from Sofas and Sectionals was amazing. The customer support from Sarah was excellent, and while it took some months to work everything out, everything is now fine and I'd have no issues recommending them in the future! Thanks!
I admit, I was quite hesitant when I first considered buying a piece of furniture from a strictly online business, but they had good reviews, very reasonable pricing and I was already familiar with the good quality of the brand of furniture I wished to buy. From there, Sofa and Sectionals proved themselves to be a very good company to do business with. All of the employees I worked with--Elaine Appel, Sarah Nevarez and Ben Sauther--were very courteous, knowledgable and responsive to all questions I had along the way. From the beginning things went exactly as they had explained it would and they kept me informed at each point in the process--from when the manufacturer shipped, to when they would received it, to when it would be delivered. Their delivery service was also courteous and on-time. When I found the manual chair I ordered was not ideal for me, Sofas and Sectionals first had a repair person sent to be certain the chair was working properly, and then worked out a fair arrangement to have the chair picked up, then an electric lift chair ordered to replace it. Again, I was kept well informed throughout the order and delivery process and am now very happy with my Flexsteel recliner lift chair. In closing, I wouldn't hesitate to order from Sofas and Sectionals again. They all did a terrific job and I'm very pleased. JamieK
Had a few issues from the manufacturer when the sofa was delivered, but it was no fault of Sofas and Sectionals. The customer support from Sarah was top notch, and while it took some months to work everything out and get shipments from the manufacturer, everything is now fine and I'd have no issues recommending them in the future! Thanks!
I found the sofa I was interested in locally, but the salesperson repeatedly failed to call or email me the specifications. I searched online and found the exact same sofa for thousands less (despite being a custom, leather order). I read reviews of Sofas & Sectionals and took a chance. From my first phone call to the delivery, all communication & service was professional and clear. I was offered some delivery/warranty options but no pressure to "up-sell." Sofa was delivered/installed without incident. I have no experience with warranty claims (I've had none) but the shopping/price/customer service experience has been outstanding.
Good delivery service and customer support was very responsive with sending a missing part (foot glide).
Sarah, she is what made the experience good. Our furniture came damaged and dirty which was not the fault of their company. When notified about the damage, Sarah immediately was on top of it and made sure the issues were remedied in a very timely manner. She was pleasant on the phone and always responded to my emails quickly and professionally.
Very excited to order our new sofa from sofasandsectionals.com. It was enjoyable fun to feel like we had a hand in building our very own couch. I recommend ordering fabric swatches to try in-home. It was nice to receive a check-in after order to confirm the specifics of the sofa we ordered. Unfortunately, there was a significant delay in shipping and our order was not delivered to us within the specified time frame. I alerted Sofas and Sectionals and was quickly contacted by customer service and met with a real person. Elaine helped me through the entirety of the frustrating shipping debacle. She kept me updated on where and why my order was delayed. Once my order did arrive Elaine helped make in right. Our new couch is just as we envisioned. The size and style is great. The sofa seems a little on the firm side but I do anticipate with time it will "break in" and be wonderful.
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