SofasandSectionals.com is the leading website for sofas, sofa sectionals, and other living room furniture items and accessories. Please note there was a change of ownership at the beginning of 2016Quick LinksSofas, Loveseats & SetsSectionalsSleepersReclinersChairsTables & AccentsSales
Written by the business, not verified by us.Sofas and Sectionals (sofasandsectionals.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and that staff members are extremely knowledgeable and friendly. Many people also appreciate the prompt, professional delivery service and note that their purchased items usually arrive on time in excellent condition. Furthermore, consumers note that support representatives are very attentive and responsive to any questions they might have. However, some people mentioned receiving damaged furniture, incorrect parts, or experiencing unexpected issues with overall product quality and materials. A few consumers also reported frustrations regarding unhelpful customer support interactions and difficulties when trying to resolve these specific problems after delivery.
Auto-generated from all reviews of this business. For reference only.From my first phone call with questions about furniture pieces I was interested in to the next when I placed an order to the last about delivery, Elaine and the team at sofasandsectionals were professional, prompt, friendly and super helpful. My order was with 2 different companies and Elaine helped my order come together seamlessly and delivered together without any problems. All 5 pieces arrived in excellent condition!
Elaine was wonderful to work with & regarding a fabric issue I had on the Palliser recliner I purchased. She was very responsive, professional and worked diligently to help with receiving a small credit on my purchase due to the back flap fabric issue on the chair. Elaine exceeded my expectations and I'm a pleased customer. Thank you Elaine!
I absolutely love my Natuzzi sofas and recliner! Although I was initially apprehensive about transitioning from leather to cloth, the color, quality and softness of the fabric was a major plus. It did take 16 wks for delivery. There were a few bumps with the delivery process. Besides having the backing replaced on both sofas, I received four complimentary covers for the front cushions. I am exceptionally pleased with how hard Elaine from Sofas and Sectionals worked to deliver an exceptional product ;)
Sofas and sectionals is a very reliable company, outstanding products, excellent communication and customer service!
I bought a big man recliner..catnapper machado, from them, shipped to my home, with less expense,than buying local,same chair.. within 6 months, manual recline mechanism,was”tighter”, and recently would not recline. I called and emailed,Elaine., whom showed excellent customer service, knowledgeable,polite,and had a new assembly,to my home,and a technician had it installed,and “working like butter” in a week…. In my opinion, hard to find such service, and people /companies like this today. I will be ordering more……..
I was able to pick out the sofa and ottoman that I wanted in the fabric I wanted for a lower price than the furniture store. When the sofa was to be delivered, the delivery warehouse detected some dirt and notified me right away. The customer service at sofasandsectionals contacted me and had the situation was resolved in a short amount of time. They were on top of it!
I found this company easy to work with. They are available to answer questions and quite helpful no matter the department you might deal with. The shipping company delivered on time and efficient. It took longer to arrive than I wanted but I understand that it’s necessary to have enough orders in my area before delivering. I haven’t had the recliner but two days but initial opinion is a really nice piece of furniture.
We purchased two sofas with delivery included. One of the cushions had a small separation along one of the beaded seams. A technician was summoned and he did an in house repair with meticulous detail. From sales to delivery to repair, Sofas and Sectionals has been commendable!! I highly recommend them. Thank You, Paul
The accessibility, reliability and personable customer support was instrumental in making our purchase a successful and happy one! S&S quickly rectified an incorrect sizing issue with the manufacture and was able to obtain for us an exchange and even a price reduction! Return/Exchange policy was a major reason for choosing S&S. And they also offer an excellent selection of quality furniture and design options. PS Special thanks to Sarah @ CS!
I am very happy with my sofa and sectional purchase. What was a small minor issue with one piece of a prior purchase was turned into a great experience! My initial inquiry was handled immediately and with great communication. Sofa and sectional worked with the brand to coordinate replacement of the part. I will no doubt be a repeat customer should I require additional furniture in the future!
I had an excellent support team(Matt and Sara)and could call them anytime during business hours. I have never received services as with this company.
Highly recommend. Great customer service. Competitive prices. We were ready to be disappointed, I mean who orders furniture over the internet?? But from order thru delivery we were pleased the whole way. Shoutout to Sarah for all the help.
I stumbled upon Sofas and Sectionals doing a search for a sectional. I found them very friendly, responsive and easy to deal with. I felt like whoever I spoke with took genuine interest in helping me find the right one for me. When I had a problem with one of the feet after delivery, they immediately took care of me. Will definitely do business with them again.
We purchased our Flex Steel sofa from sofasandsectionals.com and saved over $600. The sales person was very helpful. Delivery was scheduled 4-6 weeks, but we received it in 3 weeks. There was a gap between the cushions that I was not satisfied with. I called the customer service rep, and she helped trouble shoot the issue while the delivery guys were still here. She ended up having to schedule a furniture repair person to come out at a later day. The process was simple, and he was able to make adjustments to the sofa in 15 minutes, and I'm completely satisfied now. Customer service was awesome, and I would definitely order from them again!!
"This was an online order of a couch from the company that manufactured my old couch, and I mean old, Palliser. We purchased the couch in 2002 (or 2003), so it was well over 20 years o!d. I am quite pleased with my new sectional and with the quick response to a couple of minor issues. They were resolved quickly and to my satisfaction. I felt listened to and valued as a customer - nice people on the front end of the transaction and great support on the back end."
My experience working with Sofas and Sectionals was 100% positive from placing the order to resolving a small problem after delivery. Their customer support was exceptional. I would highly recommend this company.
We bought a Flexsteel Sofa, love seat with console and a regular love seat all with manual recliners. Pricing was so much better than the local store here in North Carolina. We did have an issue with the sofa which was resolved as quickly as it could be. All around great service from order, delivery, installation and problem solving. Would purchase from them again.
We purchased a Natuzzi Prudenza Power Reclining Sofa in June 2024. The sofa was delivered in September. Beautiful looking and very comfortable seating initially. Two issues surfaced: one immediately and the other about three months later. Issue #1: Natuzzi factory installed a plastic protective cover with their name on it on the footrest section of the recliners. We called Customer Service and they sent someone out to take the stapled leather apart, remove the plastic covering, and then staple by hand to stretch and reinstall the leather covering. Obviously not up to factory standards. Having not learned my lesson the first time around and shortly after the first one was delivered, we ordered a second identical sofa for another room in the house and confirmed with Customer Service – before we ordered – to make sure the plastic covering was not attached. While we were waiting for the second delivery Issue #2 appeared: the seat on the recliners (one on each end of the sofa) began to sag – to the tune of 2+ inches. It was like sitting on a 15-year-old couch. Very disturbing and unsettling. The second couch was delivered early January 2025 with the Natuzzi plastic covers attached – again. In contacting Customer Service, I was told they contacted Natuzzi and “the note they made about the plastic cover is as follows: the plastic covers are intended to protect the leather on the footrest, yet if the customer wishes to remove them that is their right but not under warranty and they will not pay for any damages they may incur”. Who in their right mind would buy a beautiful sofa with permanent plastic covers with Natuzzi’s name on it? Nowhere was that ever pictured or explained to me. It is like buying a brand-new car with leather seats that need to be ripped out and taken apart to remove a factory installed plastic cover. That’s not what I paid for and that was never explained or shown in any pictures on their website. The bigger problem continues to be the severe sagging in the seats and I am stuck with that one. This is an absolutely beautiful couch with a worthless interior. My bad for ever reaching out to Sofas and Sectionals in the first please. I spoke with Ben once when the second order was placed and was never able to reach him again after repeated phone calls and messages. I returned the second couch within the 30-day period and was charged 15% ($537) restocking fee plus a $120 pickup fee (total $652). I believe the product was misrepresented – no information anywhere regarding the plastic covering and believe I should not have been charged a nickel. My bad, again, for trusting them on the second order. I will never use them again and strongly recommend you think twice if you are considering making a furniture purchase. I trusted them, got my clock cleaned, and we are now stuck with a worthless piece of beautiful looking furniture and I am out an additional $652. I do not and would not suggest you trust them; bad business.
So happy we found these folks on-line. From our first call it was evident the sales representative knows the product lines, he was very well tune in so it made our decision very easy. The product value and savings was well worth the call. Very happy with our sofa and loveseat and the over all experience. The service team and scheduling folks were on top of their game, very organized and pleasant to work with. Delivery was easy, on time and professional. If you're hesitant to purchase on-line just like we were, just do your homework and call these folks, they will hook you up save you money and make the entire process easy and pleasant. Nice job Sofa and Sectionals team!
In April 2027, had to Id give it less than 1% rating I purchased a sofas on 1/13/23 for 2846.00. That price included a 5 year warranty On October 7, 2024 all the accessories of the sofa broke down. According to you, Sofas & Sectional, the reason why we haven't been able to get it fixed is because the company that made this sofa, shut down around the time we bought it. Now 2 years later we have ended up with a $3,000.00 sofa that it's functions do not work and nobody is responsible to replace I either want an equal replacement or our money back for this sofa Nobody seems to be responsible for this. S Martin Bueno Sofa serial # sku 71743-7xpwrs
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