DO NOT MAKE A PURCHASE WITHOUT READING THIS
We purchased a Natuzzi Prudenza Power Reclining Sofa in June 2024. The sofa was delivered in September. Beautiful looking and very comfortable seating initially. Two issues surfaced: one immediately and the other about three months later. Issue #1: Natuzzi factory installed a plastic protective cover with their name on it on the footrest section of the recliners. We called Customer Service and they sent someone out to take the stapled leather apart, remove the plastic covering, and then staple by hand to stretch and reinstall the leather covering. Obviously not up to factory standards. Having not learned my lesson the first time around and shortly after the first one was delivered, we ordered a second identical sofa for another room in the house and confirmed with Customer Service – before we ordered – to make sure the plastic covering was not attached. While we were waiting for the second delivery Issue #2 appeared: the seat on the recliners (one on each end of the sofa) began to sag – to the tune of 2+ inches. It was like sitting on a 15-year-old couch. Very disturbing and unsettling. The second couch was delivered early January 2025 with the Natuzzi plastic covers attached – again. In contacting Customer Service, I was told they contacted Natuzzi and “the note they made about the plastic cover is as follows: the plastic covers are intended to protect the leather on the footrest, yet if the customer wishes to remove them that is their right but not under warranty and they will not pay for any damages they may incur”. Who in their right mind would buy a beautiful sofa with permanent plastic covers with Natuzzi’s name on it? Nowhere was that ever pictured or explained to me. It is like buying a brand-new car with leather seats that need to be ripped out and taken apart to remove a factory installed plastic cover. That’s not what I paid for and that was never explained or shown in any pictures on their website. The bigger problem continues to be the severe sagging in the seats and I am stuck with that one. This is an absolutely beautiful couch with a worthless interior. My bad for ever reaching out to Sofas and Sectionals in the first please. I spoke with Ben once when the second order was placed and was never able to reach him again after repeated phone calls and messages. I returned the second couch within the 30-day period and was charged 15% ($537) restocking fee plus a $120 pickup fee (total $652). I believe the product was misrepresented – no information anywhere regarding the plastic covering and believe I should not have been charged a nickel. My bad, again, for trusting them on the second order. I will never use them again and strongly recommend you think twice if you are considering making a furniture purchase. I trusted them, got my clock cleaned, and we are now stuck with a worthless piece of beautiful looking furniture and I am out an additional $652. I do not and would not suggest you trust them; bad business.